Fico Expands Payment and Electronic Document Management Services in Mobile Services Platform
Enhanced social media capabilities dramatically boost customer engagement and profitability
SAN JOSE, Calif. — FICO (NYSE:FICO), a leading predictive analytics and decision management software company, today announced the addition of two new mobile applications for payment management and electronic document fulfillment to the FICO® Adeptra® Mobile Services Platform. FICO also expanded support for private messaging via Facebook, Twitter and LinkedIn. These added capabilities are part of FICO® Adeptra® Fraud Resolution Manager and FICO® Adeptra® Risk Intervention Manager, FICO’s cloud-based customer engagement and risk intervention solutions, used by businesses to manage risk, fight fraud and dramatically improve the customer experience, through real-time customer contact via mobile devices.
Web Collection Module, the new web payment mobile application, enables businesses to offer their consumers an easy and quick way to pay their bills. The application remembers consumer information, so there is no need to re-enter payment details. When a consumer cannot make a payment in full, they can make alternate arrangements within the application ranging from fee waiver incentives to installment plans, and can instantly chat with a customer service representative to negotiate and resolve delinquent accounts. Consumers receive a notification when their bill is ready through their mobile device, SMS, email or social media.
“Just because something is online doesn’t mean that it’s convenient or easy to use,” said Tony McGivern, chief information officer at FICO. “Online banking and bill paying have become commonplace, yet consumers often struggle to find the customer service number when they have a question, or misplace the email telling them that their bill is ready. The new additions to the FICO Adeptra Mobile Services platform help overcome these challenges – boosting customer engagement and profitability in the process.”
FICO has also introduced an electronic document fulfillment application, which enables consumers to view and electronically accept or refuse a document through their mobile phone, desktop or mobile browser. The new service can be used in direct debit authorizations for collections, credit applications, insurance claims, supporting documentation for billing disputes, or any place where a business would need a customer to complete a form. The service helps eliminate the need for fax, email and snail mail, automates and reduces the time it takes to complete and return supporting documentation, and enables the upload of documentation through a secure web interface rather than email attachment.
With FICO® Adeptra® Fraud Resolution Manager and FICO® Adeptra® Risk Intervention Manager, businesses can communicate with customers instantly using their preferred channel to resolve such important matters as identifying whether a credit transaction is fraudulent, confirming a payment plan, and fixing customer service issues. FICO then feeds this information back to the business’s host system in a closed-feedback loop that improves risk management and future communications success. Using the services, clients have reduced un-recoverable losses by 70 percent, time to close a case by 50 percent and number of declined transactions by 32 percent. Clients have also seen a reduction in point-of-sale referrals by 11 percent, closing balances by 30 percent, and time required to send collection letters by 34 percent. Eighty-nine percent of consumers have reported increased confidence in their bank card because of the services.
FICO (NYSE:FICO) delivers superior predictive analytics solutions that drive smarter decisions. The company’s groundbreaking use of mathematics to predict consumer behavior has transformed entire industries and revolutionized the way risk is managed and products are marketed. FICO’s innovative solutions include the FICO® Score — the standard measure of consumer credit risk in the United States — along with industry-leading solutions for managing credit accounts, identifying and minimizing the impact of fraud, and customizing consumer offers with pinpoint accuracy. Most of the world’s top banks, as well as leading insurers, retailers, pharmaceutical companies and government agencies, rely on FICO solutions to accelerate growth, control risk, boost profits and meet regulatory and competitive demands. FICO also helps millions of individuals manage their personal credit health through www.myFICO.com. FICO: Make every decision count™.
Statement Concerning Forward-Looking Information
Except for historical information contained herein, the statements contained in this news release that relate to FICO or its business are forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including the success of the Company’s Decision Management strategy and reengineering plan, the maintenance of its existing relationships and ability to create new relationships with customers and key alliance partners, its ability to continue to develop new and enhanced products and services, its ability to recruit and retain key technical and managerial personnel, competition, regulatory changes applicable to the use of consumer credit and other data, the failure to realize the anticipated benefits of any acquisitions, continuing material adverse developments in global economic conditions, and other risks described from time to time in FICO’s SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2012 and its last quarterly report on Form 10-Q for the period ended December 31, 2012. If any of these risks or uncertainties materializes, FICO’s results could differ materially from its expectations. FICO disclaims any intent or obligation to update these forward-looking statements.
FICO, Adeptra and “Make every decision count” are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries.
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