Digisoft Announces Evresis to be First International Call Center to use eTelescript
Web-Based VOIP Call Center Software Solution in use in Cyprus
March 10, 2005 (New York, NY) – Digisoft Computers Inc. today announced its first international client site, Evresis, utilizing their innovative web-based call center software application, eTelescript. eTelescript maintains central call center management control while providing the capability to maximize the potential of home agents or virtual call centers. The solution features a browser-based, interactive agent interface and campaign management application. Evresis Loyalty Management is a Cyprus based call center that focuses on utilities, government services, retailing, banking and card issuing.
Evresis deploys eTelescript as a call center solution to relay private reports of power outages to remote agents stationed in the Electricity Authority of Cyprus. Upon an electric failure, remote agents record the information using eTelescript and then transfer information to proprietary web applications and reporting tools for follow-up.
eTelescript provides an ideal solution for businesses with multi-site call centers, remote agents/management or global corporations. Unlimited scalability, minimal hardware requirements and an open system design provide advantages in these operating environments. Evresis utilizes remote agents and takes advantage of the VOIP capability.
“With eTelescript, Evresis has achieved the goals we initially established and have been very impressed with the response from Digisoft personnel – both engineers and technicians”, remarked Aristotelis Joannou, IT Manager at Evresis. “Furthermore, because of its open design, we have been able to seamlessly integrate eTelescript into other applications necessary to the campaign - from the most simplified call center operations to the most complex”, continued Joannou.
Housed on a Web server in the Evresis call center, eTelescript provides users unrestricted secure access to view and manipulate their data. Remote Evresis agents receive inbound calls via their PBX using IP phones over a VOIP connection. Additionally, the remote administration module provides integrated telephony features that synchronize with the agent module to provide telephony and screen pops to remote agents.
About Digisoft Computers, Inc.
Digisoft Computers, Inc. manufactures a leading PC-based call center, predictive dialer and CRM software solution. Digisoft’s product suite of call center software management applications currently supports call centers in twenty-three countries on four continents. With 17 industry-bestowed awards, Digisoft’s products are widely known as a flexible, robust system designed to immediately increase call center productivity. For additional information, please contact Andrew Davidson at 212-687-1810 x 105.
Evresis is a leading provider of CRM and loyalty marketing solutions. They provide a full range of services through consulting and multiple communication channels to help clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. Visit them at www.evresis.com.cy.
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