Bombardier Appoints New Leader at its Amsterdam Service Centre

Ian Ludlow joins Bombardier Aerospace and brings 30 years of industry experience to the post of General Manager

Montréal- Bombardier Aerospace today strengthened its position as the maintenance and repair service provider of choice for its European customers with the appointment of industry veteran Ian Ludlow as General Manager of its Amsterdam Service Centre.

Mr. Ludlow brings with him 30 years of experience in commercial and business aircraft operations and maintenance, from numerous management and consulting roles within the United Kingdom and Europe. He is widely recognized for his ability to build strong relationships within the operator community and with regulatory authorities, and for successfully managing aftermarket supply chains, international deployment and business development.

“Our Amsterdam Service Centre has become a pillar of support for the hundreds of Bombardier business jet operators based in Europe. Ian’s expertise and entrepreneurial drive will lead the way forward as we deliver the factory-trained expertise that exceeds what customers expect of an Original Equipment Manufacturer (OEM) service team,” said Stan Younger, Vice President, Bombardier Aircraft Service Centres. “Ian has spent his entire career building close ties with operators throughout Europe. The entire team is looking forward to sharing knowledge and best practices to continue putting our customers first.”

Bombardier’s service centre at Amsterdam’s Schiphol International Airport is one of nine OEM service centres worldwide. Since it opened its doors in 2010, the facility has responded to growing demand by boosting its staffing levels, adding capabilities and renovating and expanding its installations. More than 560 Bombardier business jets are currently based in Europe, and the centre has increased its average monthly visit rate each year since 2010.

In recent months, Bombardier has continued to expand its customer support network for its European customers. The company opened its newest Regional Support Office (RSO) in Farnborough, U.K. in July 2012 – the 10th Bombardier RSO to open outside North America in the past four years.

At the same time, Bombardier made major investments to increase parts availability in Europe and around the world. The company expanded its footprint and boosted inventory capacity at its new depot in Dubai, United Arab Emirates in September 2012, and further optimized its worldwide parts distribution network through its Frankfurt parts hub in December.

The Frankfurt facility is now able to accept customer part returns and part exchanges, as well as certify parts and receive shipments directly from vendors, allowing for reduced turnaround time for units, and increased parts availability for customers in the region.

About Bombardier

Bombardier is the world’s only manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.

Bombardier is headquartered in Montréal, Canada. Our shares are traded on the Toronto Stock Exchange (BBD) and we are listed on the Dow Jones Sustainability World and North America Indexes. In the fiscal year ended December 31, 2012, we posted revenues of $16.8 billion. News and information are available at bombardier.com or follow us on Twitter @Bombardier.

Bombardier is a trademark of Bombardier Inc. or its subsidiaries.

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