For Verizon Wireless Customers, the Online Customer Experience is Now Even Better
Company, Ranked Tops In Telecom For Online Customer Experience, Enhances “My Account,” Online Support Functions
07/21/2006, BASKING RIDGE, NJ — Verizon Wireless, recognized for the second year running by The Customer Respect Group for its industry-leading treatment of customers on the Web, has completed enhancements to the My Account and the customer support sections at its Web site to make the online experience even better for customers.
Verizon Wireless has expanded My Account, the company’s online account management tool, to allow customers to view greater detail of their TXT, PIX and Video Messaging usage from My Account on www.verizonwireless.com. Details, including the number of messages sent and received, as well as date and time, can be downloaded onto an Excel spreadsheet. My Account on www.verizonwireless.com and My Account Handset, accessed directly from the subscribers’ handset, make it easier than ever for customers to access important account information, keep track of billing and usage and learn about that company’s newest products and services.
Verizon Wireless has streamlined the company’s online customer support information. The information on www.verizonwireless.com/support is now organized into four sections – Billing & Account; Phones & Devices; Features & Service, and Calling Plans & Coverage – with how-to instructions, answers to frequently asked questions and detailed information about plan options, coverage, and wireless features.
For the second year in a row, international research and consulting firm The Customer Respect Group has recognized Verizon Wireless for an outstanding online customer support in a survey of leading communications companies. In the 2006 Telecommunications Customer Respect Study issued July 17, Verizon Wireless ranked #1 in the US and #1 out of 55 companies from around the globe in the Customer Respect Group’s quantitative and qualitative survey of how companies treat visitors to their Web sites. The UK-based research firm said Verizon Wireless’ Web site performed high across all categories, including ease of use, communication and trust as well as all sub-categories, including simplicity, attitude, responsiveness, principles, transparency and privacy.
Verizon Wireless is devoted to delivering outstanding customer satisfaction by providing a positive wireless experience to its 51.3 million customers. The company also is the leader in customer loyalty and satisfaction, with the lowest customer turnover rate in the wireless industry and ranking at the top of more third-party customer surveys and polls than any other single national wireless carrier.
About Verizon Wireless
Verizon Wireless owns and operates the nation’s most reliable wireless network, serving 53 million voice and data customers. Headquartered in Basking Ridge, N.J., Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE: VOD). Find more information on the Web at www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.
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