Orange Business Services Improves Leadership Position in Network, Cloud Computing and IT Services in Asia Pacific
DC Marketscape highlights company’s success in network-related IT Services and penetration in emerging markets, especially China.
Paris, - - Orange Business Services is positioned as a Leader in the IDC MarketScape Asia Pacific Next Generation Telecom Services Vendor Analysis 2012-2013 (Doc #AP3053306U), which provides an in-depth market assessment of vendors’ current capabilities and long-term strategies.
IDC Marketscape recognizes Orange Business Services’ acceleration of its growth strategy in APAC with a keener focus on key areas such as network enhancements, cloud computing (IaaS, UCaaS, cloud-based contact center), security, network-related IT services and strategic partnerships. More than 800 enterprise customers in the region are already benefiting from the Group’s international network backbone and related IT infrastructure investments.
Key Orange Business Services strengths identified in the IDC MarketScape analysis include
-Success in penetrating emerging markets, especially China. Among its successes, Orange is providing a managed contact center solution to 360buy.com, the leading Chinese online business-to-consumer (B2C) retailer with 5,000 agent positions and 51 million registered users. It is China’s largest B2C e-commerce Session Initiation Protocol (SIP) call center.
-Success in capturing in-country deals with vertical solutions and Professional Services led engagements, such as the company’s focus on communication-enabled vertical applications specifically for the healthcare, finance and transport sectors. For example its contract with the Government of Bhutan to provide real-time healthcare services.
-Strength in service integration, Orange has the capabilities to offer deep integration in a multivendor infrastructure environment, especially in collaboration, cloud computing, networks and devices.
-Capabilities in enterprise orchestrated cloud, Orange’s cloud strategy is to focus on building, managing, and customizing an orchestrated cloud with end-to-end service delivery and service assurance for its customers, including third-party public cloud providers.
“Orange Business Services has moved up higher in the Leaders quadrant, strengthening its position as one of the Leaders in the Asia Pacific next generation telecom services market,” said Sherlin Pang, senior research manager, Communications, IDC Asia/Pacific. “The provider has positioned itself as a global integrator with strong focus on network-related IT integration services, service delivery, consultancy services and customer focused service management.”
Yee-May Leong, senior vice president, Orange Business Services Asia Pacific, said: “In the current challenging business climate, customers look for a reliable strategic partner to support them in market expansion, enhancing business agility, consolidating and standardizing their infrastructure, improving operational efficiency and providing commercial flexibility. Orange understands these business challenges well and our solutions are designed to meet our customers’ goals.”
Orange Business Services has a strategic focus on Asia Pacfic, one of its targeted high growth and emerging markets. Assisted by growth in the region, the company is on track to achieve its stated global objective of generating 1 billion euros in revenues in high growth and emerging markets by 2015. Across the region, Orange Business Services has more than 3,000 staff comprising teams of IT specialists, professional services consultants and consulting practice experts.
France Telecom-Orange is one of the world’s leading telecommunications operators with annual sales of 43.5 billion euros and has 170,000 employees worldwide at 31 December 2012, including 105,000 employees in France. Present in 32 countries, the Group has a total customer base close to 231 million customers at 31 December 2012, including 172 million mobile customers and 15 million broadband internet (ADSL, fibre) customers worldwide. Orange is one of the main European operators for mobile and broadband internet services and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.
With its industrial project, “conquests 2015”, Orange is simultaneously addressing its employees, customers and shareholders, as well as the society in which the company operates, through a concrete set of action plans. These commitments are expressed through a new vision of human resources for employees; through the deployment of a network infrastructure upon which the Group will build its future growth; through the Group’s ambition to offer a superior customer experience thanks in particular to improved quality of service; and through the acceleration of international development.
France Telecom (NYSE:FTE) is listed on NYSE Euronext Paris (compartment A) and on the New York Stock Exchange.
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