Butler International Reports World Class Client Satisfaction Results for 2004
70.4% of Clients Rate Butler Their Best-in-Class Provider
MONTVALE, NJ -- 03/08/2005 -- Butler International, Inc. (NASDAQ: BUTL) announced today that its Client Satisfaction Survey Results for 2004 remained at world-class levels and improved again over the prior year. According to its annual survey distributed in the fourth quarter of 2004, 70.4% of Butlerís clients consider Butler their best-in-class provider, up 1.1% from 2003ís results. A total of 864 surveys were sent out with a response rate of 22.5%. Todayís announcement is consistent with the Companyís practice of publicly reporting its quality statistics along with its financial results. Butler is the first and only company in its industry to publicly report this information.
Embracing change and continuous improvement are the keys to Butlerís achievement of its vision to be the best. 94.4% of our clients are satisfied with the quality services that Butler provides and 88.4% were satisfied with the value of Butlerís services in comparison to the competition (up 0.6% and 6.6%, respectively, from 2003.) Clients turn to Butler for solutions customized to meet their unique needs. When surveyed, 92.8% of clients indicated they were pleased with Butlerís ability to provide solutions that meet their specifications.
Butlerís annual survey process included companies in industries such as aerospace, defense, financial services, heavy equipment manufacturing and telecommunications.
ďButler clients are highly satisfied, with 70% declaring us their best-in-class supplier. They value Butler and rewarded us again this year with additional market share. We believe there is a link between our high client satisfaction and our 20% increase in sales for the year,Ē commented Edward M. Kopko, Chairman and Chief Executive Officer of Butler International, Inc.
The Company attributes its consistently high satisfaction scores and top account longevity to its client-focused business acumen. Butlerís tenure with its top 20 accounts averages 18 years; its top 10 accounts averages 22 years. The Company has been surveying its clients and publicly reporting the findings for the past nine years.
About Butler International
Butler International, Inc. is a leading provider of TechOutsourcing services, helping customers worldwide increase performance and savings. During its 58-year history, Butler has served many prestigious companies. Butlerís client list includes Avon Products, BellSouth, Boeing, Caterpillar, Los Alamos National Laboratories, Merrill Lynch, Nokia, Nortel Networks, Northrop Grumman, United Defense, Verizon and more. If you would like to find out more about Butlerís value-added services, visit us on the web at www.butler.com.
Information contained in this press release, other than historical information, may be considered forward looking in nature as such it is based upon certain assumptions and is subject to various risks and uncertainties, which may not be controllable by the Company. To the extent that these assumptions prove to be incorrect, or should any of these risks or uncertainties materialize, the actual results may vary materially from those that were anticipated.
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