Wipro Project for BT Recognized as the ’Offshoring Project of the Year’ by UK’s National Outsourcing Association
London and Bangalore - Wipro Technologies, the Global Information Technology, Consulting and Outsourcing business of Wipro Limited (NYSE: WIT), has won the “Offshoring Project of the Year” award at the 2012 National Outsourcing Association (NOA) Awards. Now in its 9th year, the annual United Kingdom-based NOA Awards recognize best practices in outsourcing projects. Wipro has been recognized for its transformational service excellence initiatives at BT aimed at achieving BT’s service objectives of ‘Right First Time’ and ‘Reduced Cycle Time’.
Wipro’s award-winning engagement with BT involved the standardization and restructuring of processes using lean principles, to balance workloads and achieve higher closure rates for provisioning requests. Wipro automated task distribution and created a centralized talent pool to optimize resource utilization across geographies. The application of lean practices resulted in significant improvements in productivity, with a 12% increase in throughput, as well as operational cost savings.
David Dobson, Director - International Service Delivery, BT said, “It is a great achievement for us. Our engagement with Wipro has helped us streamline processes with balanced workloads and higher task closure rates. Wipro has harmonized our regional teams into skill-based teams, which has helped us achieve higher productivity levels at reduced costs. We value our partnership with Wipro which continues to drive value for our business and end-customers.”
Anil Jain, Senior Vice President & Global Head, Communication and Media Business Unit, Wipro Technologies said, “We feel honored to receive this prestigious award. We drew on our extensive lean expertise to analyze each functional area within BT’s operations and across the Task Closure process. Centralized skill-based task assignment ensured that support teams were capable of driving focused activities within their domains to achieve higher task closure rates. We’re glad to be BT’s partner in their journey to improve operational efficiency and boost end-user satisfaction.”
Martyn Hart, Chairman of the NOA said, “During the last year, BT decided to outsource several transformation initiatives to Wipro, in order to achieve a service excellence platform that could deliver BT’s Service Objectives. One of these initiatives was to improve the Task Closure Rate using Lean principles which led to improved productivity and reduced costs. The judges felt Wipro provided an excellent example of applying best practice to outsourcing to achieve clear and demonstrable benefits, delivered in a way that will last into the future.”
The NOA awards which has been an annual event since 2003 recognize and reward innovation and achievement by suppliers, users and integrated teams within the outsourcing industry.
About Wipro Technologies
Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience and a 360 degree view of “Business through Technology” - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner’s approach to delivering innovation and an organization wide commitment to sustainability, Wipro Technologies has 135,000 employees and clients across 54 countries. For more information, please visit www.wipro.com
About BT Plc
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. The group’s main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. In the UK, BT is a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector. BT also sells wholesale products and services to communications providers in the UK and around the world. Globally, the company supplies managed networked IT services to multinational corporations, domestic businesses and national and local government organisations. For more information, visit www.btplc.com
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