Customer Success: Holiday Travel Finds Route To Greater Efficiency With BMC Software


WEBWIRE – Wednesday, December 12, 2012

BMC FootPrints solution automates IT processes, ensures software license compliance

HOUSTON – Holiday Travel of America is a recognized leader and standard-setter in the incentive travel industry. However, due to limited IT resources, the company needed to increase efficiencies with automated manual IT asset management processes, such as software patch management, in order to ensure maximum application performance for users.

Holiday Travel of America deployed the BMC FootPrints solution from BMC Software (NASDAQ: BMC) to achieve this goal, while improving efficiency and ensuring software license compliance.

“In addition to helping me perform more efficiently, BMC tools also enable me to leave users alone while I work through patch, license and support issues,” said Shane Harris, system administrator at Holiday Travel of America. “I can operate in the background to provide the help that users need without interrupting their work.”

Harris added, “It’s good to know we’re working with a company that’s dedicated to making sure its solutions work well and is willing to jump in when unusual circumstances occur.”

The Challenge

Holiday Travel of America needed to accelerate and automate manual patch management processes to maximize application performance and maintain security. The company also required accurate tracking of software usage to ensure license compliance.

The Solution

Holiday Travel of America deployed the BMC FootPrints solution to meet these objectives and centralize management processes as well as record keeping. It eliminated manual patch management and obtained accurate, up-to-date records related to software use.

Benefits

With BMC’s FootPrints solution, Holiday Travel of America achieved important benefits. The company was able to:

• Reduce asset management and patch time by 30 percent
• Reduce the risk of poor application performance due to delays in patch deployment
• Ensure software license compliance
• Provide better service to end users due to increased efficiency

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Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best. Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Business Service Management and Cloud Management offerings. For the four fiscal quarters ended September 30, 2012, BMC revenue was approximately $2.2 billion. www.bmc.com



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