Mobistar innovates again with ‘Personal Check-Up’: postpaid customers receive tariff plan advice twice a year


WEBWIRE – Wednesday, November 28, 2012

Brussels – From today, Mobistar will offer all its subscribers in a proactive way a personal tariff check-up every 6 months. This ensures that customers always get the offer that best meets their needs.

In April, Mobistar examined in a market research the needs of the consumers and the expectations towards their telecom operator. It turned out that consumers often don’t know which offer they should choose and how, and how much they pay for it.

Consumers want the most advantageous tariff plan for their needs and no bill shocks. Only half of the Mobistar customers is convinced to have the perfect plan. The other 50 % is not always convinced. Rightly or not? Mobistar wants also to reassure these customers regarding their tariff plan.

For example, customers discovering new services and apps often start using more mobile data and have interest in adapting their tariff plan for their own sake. Mobistar will continuously meet these evolving needs of its customers and offer them the best accompaniment. Personal advice helps to make the right choice with a tariff plan that best meets their evolving needs. This personal advice or ‘Personal Check-Up’ from Mobistar is a free service that contacts postpaid customers every 6 months via text message, e-mail or by phone. Mobistar offers the postpaid customer, with his consent, an analysis of his user profile and a tailor-made proposal to switch to a tariff plan that better suits his usage. If the customer accepts the new proposal, it will take effect immediately. Postpaid customers can also call customer services on toll-free number 5000 to obtain information on the tariff plan that suits them best. Last but not least, these customers can also use this service in the Mobistar customer zone.

With ‘Personal Check-Up’, Mobistar reconfirms two of its strategic priorities: to strengthen its leadership in the mobile market and to offer the best customer experience on the market.



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