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Call for increased standards & justice for holidaymakers affected by conditions at the Holiday Village Red Sea

Consumer Group expresses concern following BBC Watchdog programme about hotel conditions and calls for action and justice for holidaymakers


HolidayTravelWatch was appalled, but not surprised to hear the recent report from the BBC Watchdog programme, of the conditions and illnesses endured by holidaymakers, who have taken package holidays this year to the all-inclusive resort of the Holiday Village Red Sea in Sharm El Sheikh, Egypt.  

The programme demonstrated poorly cooked food, illness, at least one case of Campylobacter, a swimming pool re-opened after 15 minutes, after having been apparently cleaned following what appears to be a faecal incident suffered by a guest.  

The Consumer programme interviewed several holidaymakers and showed the lax response to what is a serious holiday complaints issue.

For the last 5 years, this Organisation has helped British holidaymakers, who were affected by similar issues shown in last night’s programme.

HolidayTravelWatch has dealt with complaints from this resort in June, July & August 2012!

Since the programme, HolidayTravelWatch has been contacted by more holidaymakers with similar complaints from this hotel.

Aggrieved holidaymakers have highlighted their complaints to us, confirming and extending the BBC report, and these are summarised in the full press release which is linked below.

Frank Brehany, the Consumer Director for HolidayTravelwatch states:

“Why am I not surprised? Like a number of other hotels this year, it seems that the holidaymakers affected by such conditions are treated as nothing more than collateral damage!  We have already dealt with a number of holidaymakers this year from this hotel and I regret to say, there is only one way to put right what has gone wrong and that is by joining in with our group action.  Holidaymakers must take care to ensure that they receive the correct amount of compensation because rarely do holiday illnesses resolve quickly; Consumers need to make sure that they have fully recovered before accepting any offer!”

He concludes:

“It is time to end this cycle of poor conditions being sold for a premium and to start to deliver a high quality holiday product.  I call upon First Choice and the Hotelier to heed the pleas of holidaymakers and to rectify the conditions at this hotel once and for all and without delay; as the health and safety expert commented in the programme, these are easy issues to fix, so let’s hope that the soothing words of comfort are realised by real action, now!”


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