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Can Civility Training Banish Burnout and Bad Behaviors in Healthcare?


Durham, North Carolina (April 30, 2012) - Healthcare workers are hiding a dirty little secret, and it’s making everyone sick. A shameful culture of incivility has infected the healthcare workplace. It is leaving healthcare workers feeling exhausted, hopeless and dissatisfied…but that’s not the worst part.  Incivility in the healthcare workplace also leads to medical errors, poor patient satisfaction, higher employee turnover and higher healthcare costs for consumers.

The promising news is that arming healthcare workers with targeted knowledge and training makes reversing the culture of incivility possible.  Civility training in healthcare settings has the potential to improve patient care, strengthen team relationships and create an atmosphere that energizes and inspires those who are in it.  Healthcare professionals who embrace civility are less likely to quit or “job hop,” and are less apt to burn out, bully or “eat their young!”

“Most healthcare workers will admit to either having witnessed or been the victim of incivility while at work,” says Linda Leekley, BS RN.  “Unfortunately, a majority of those workers do nothing to report or resolve the matter.  Why?  Because that’s just the way things have always been.”

The problem of incivility is so serious that The Joint Commission has issued regulations on reporting, disciplining and preventing such situations in healthcare environments.

The new book, The Real Healthcare Reform, answers the Joint Commission’s call for civility training in healthcare.  This step-by-step blueprint leads healthcare workers on a personal journey toward resolving the problems that both instigate and perpetuate a culture of incivility in the workplace.

The book provides targeted, action-oriented information and specific exercises to help healthcare workers understand the scope of the incivility problem, why it is happening and what each of them can do right now to make it stop.

The Real Healthcare Reform: How Embracing Civility Can Beat Back Burnout and Revive Your Healthcare Career is currently available for preorder at or   Orders will ship by May 10th.  The accompanying instructor manual will be available by July 10th.

About the Authors
Linda H. Leekley, BS, RN began her nursing career in the oncology department at Duke University Medical Center.  After experience in acute care, home health, clinical education and healthcare writing, she founded the healthcare publishing company, In The Know, in 1998.   Linda believes that civility and a passion for lifelong learning are the keys to both personal and professional success. 

Stacey L. Turnure, RN came into nursing as a second career.  It was a response to her mother’s diagnosis and eventual death from cancer that inspired the career change.  Now, a nurse educator, healthcare education writer and double-time mom to twin boys, Stacey looks forward to inspiring others to follow their dreams, use their voices and make positive changes where change is so desperately needed.



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