Avaya to Showcase the Business Benefits of Intelligent Communications during Microsoft Tech-Ed 2006
June 12, 2006
Company will demonstrate Microsoft-integrated applications to improve customer service, empower mobile workers and boost productivity
BASKING RIDGE, N.J. – Today’s businesses face a myriad of challenges – from how to improve customer service and boost revenue to how to make employees more productive, even when on the move. Next week, Avaya Inc. (NYSE:AV) will demonstrate intelligent communications solutions integrated with Microsoft applications that help businesses address these challenges during the upcoming Microsoft Tech-Ed 2006 conference scheduled for June 11-16 at the Boston Convention & Exhibition Center.
A leading global provider of business communications applications, systems and services, Avaya is a Gold sponsor of the event, which is attended by information technology professionals and software developers.
“Avaya solutions will show the power companies can tap when they marry communications with Microsoft business applications,” said Eileen Rudden, vice president and general manager, communications applications division, Avaya. “Deeper integration with Microsoft applications delivers the simplicity that enables higher productivity and superior customer service through faster access to customer communications.”
The solutions Avaya will highlight during the show include:
A new prototype communication application for Microsoft Office Communicator
Avaya will demonstrate an integration of its PC-based softphone application with Microsoft Office Communicator, the unified communications client for Microsoft Office Live Communications Server 2005. Tech-Ed attendees and other Avaya customers will be eligible to participate in a free market trial of the new prototype solution, which enables Microsoft users to operate more efficiently by launching and answering phone calls from their Office Communicator application. As a result, people, teams and organizations are able to communicate simply and effectively while working with Avaya and Microsoft applications.
Avaya communication applications that integrate Microsoft CRM
Avaya will demonstrate its IP Office and Contact Center Express solutions that help small to medium-sized businesses get more out of their network investment. Software enhancements to Avaya Contact Center Express, include a Microsoft Dynamix® CRM connector that identifies incoming calls received by the contact center and provides an appropriate pop-up of customer history on the agent’s screen. The connector also enables agents to click a button on the Microsoft CRM screen to place outgoing calls. Contact Center Express also now handles and routes instant messages from customers using Microsoft Messenger, allowing organizations to provide more direct customer service to the growing community of IM users.
Avaya Unified Communications to Microsoft Exchange email
As the leading worldwide provider of Unified Communications1 Avaya will also demonstrate how MultiVantage® Communications Applications increase productivity through a rich Unified Communications user experience. With Avaya Modular Messaging, users can manage and administer their voice and fax messages all from within Microsoft Outlook, with the IT flexibility to store voice messages along with their email in the Microsoft Exchange server or consolidate them in a high processing powered Linux store. Avaya Unified Communication Center Speech Access enables workers to speak to a virtual, personal assistant who can access all of Microsoft Outlook contacts, calendars, messages and tasks. For example, the personal assistant can be told to search for a specific message from a particular sender, read the header and/or contents, schedule a meeting on his or her Outlook calendar and accept (or reject) meeting requests sent by others. The user can also verbally send or reply to any message, from users in the corporate directory or over the internet to a personal contact.
Avaya will also be showcasing new mobility solutions integrated with Microsoft applications that deliver greater productivity gains to mobile professionals.
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.
About the FIFA World Cup and Avaya
As the Official Convergence Communication provider for the FIFA World Cup 2006™, Avaya is providing a champion communications network for the World’s largest sporting event. The converged network – that combines voice and data on the same infrastructure – will connect the 12 host stadiums, the international media centres in Munich, Berlin and Dortmund and the FIFA headquarters in Berlin. Players, coaches, volunteers and fans alike will benefit from the Avaya network that will be instrumental in player and journalist accreditation, the reporting of results, material tracking, accommodation confirmations, transportation, and ticketing among other critical functions. With an estimated 45,000 network connections, 30,000 network devices and over 15 terabytes (or 15,000,000,000 bytes) of data, it is the largest converged communication network ever built for a sporting event.
1 Radicati Group, 2005
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