Is it the Message or the Medium – or Both? Think Differently About How to Get Consumers’ Attention, Xerox Survey Says
ROCHESTER, N.Y. – How will holiday shoppers find the best prices or the most unique gifts? Will they flip through a circular, find it online, through email, or browse store floors? As the holiday shopping season kicks into gear, companies that demonstrate an understanding of customers’ preferences are likely to pique more interest. According to a recent telephone survey conducted among 1,001 U.S. adults for Xerox Corporation (NYSE: XRX) by Harris Interactive, there’s an opportunity for marketers to conquer information overload by personalizing the messages they send.
-- More than four in ten respondents (41 percent) said they find information and offers related to their specific interests valuable in promotions they receive during the holiday season.
-- 45 percent of women are more likely to read, save and use communications that are personalized with their name and/or interests – such as referencing past purchases or products researched online.
“Studies show that consumers remember just four of the 3,000 messages we’re exposed to every day,” said Christa Carone, chief marketing officer, Xerox. “This survey validates that earning a spot at the top of a consumer’s mind, and ultimately driving a purchasing decision, takes insight, individual attention and can be influenced by the way the message is delivered.”
The research also uncovered that a one-size-fits-all approach does not work with today’s consumers. Nearly one in four adults (24 percent) under the age of 35 is likely to react to communications sent via email, whereas only 8 percent of adults age 55 and older say the same. 41 percent of adults ages 55 and older still react to newspaper inserts; the number climbs to 50 percent with adults ages 35-54.
Additionally, 57 percent of respondents reported they do not own a smartphone, so retailers betting on apps and QR codes to entice shoppers this holiday season likely need to incorporate traditional marketing techniques to reach a broad audience.
Xerox and XMPie®, A Xerox Company, help businesses appeal to a customer’s individual needs and circumstances with simple, customized communications. Xerox works with commercial printers, creative agencies and full-service marketing firms to personalize communications for clients, and offers new ways for organizations to connect with customers through Communication and Marketing Services. By providing technology and services that allow people to choose how and when they want to receive and respond to information, Xerox helps turn customer touch points to dynamic, revenue-generating marketing materials.
About the Survey
The 2011 Holiday Shopping survey was conducted by Harris Interactive on behalf of Xerox. All data collection was done by telephone within the United States from Oct. 12-16, among 1,001 adults 18 years of age and older.
Xerox Corporation is a $22.5 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 134,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com, http://www.realbusiness.com or http://www.acs-inc.com. For investor information, visit http://www.xerox.com/investor.
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