Katy Web Design Specialists Cause A Stir By Enriching Customer Service Experiences Through Streamlined Web Design
A leading Katy web design company has published a brand new article series demonstrating how easy it is for businesses to improve the performance of their web site by analyzing and modifying it to reflect their commitment to customer service.
According to Mr. Guillermo Puyol, the CEO of Katy Internet Marketing LLC, the story is a depressingly familiar one and yet it’s also a problem that can be fixed very easily too.
“I’ve been involved in the Katy web design community for many years now, and badly thought out site design that suggests a lack of commitment to superior customer service is something I’ve seen far too often” he says. “I tell my clients that if you have a business web site, it must attract new customers, and the best – perhaps the only – way of doing this is by making it as easy as possible for them to do business with you”.
There is of course nothing particularly new or revolutionary in this concept, and yet web design that seems to reflect a lack of thought is still alarmingly common according to the company. The purpose of their case study article series is to demonstrate this by analyzing a site that reflects many of the most common errors, mistakes and omissions before showing how they can be fixed.
To return to the words of Mr. Puyol again, “It’s not rocket science and yet so many business owners manage to get it wrong. For example, many seem to make it as difficult as possible to contact them, even though ‘hiding’ the contact details is obviously going to make it harder for potential clients to get in touch.”
“It’s insanity to make it more difficult for new customers to do business with you, and yet this is exactly what so many businesses do” he continues. “In comparison, I make a point of having the telephone number of my Katy web design company at the top of every page of my site because I know that even those who still prefer business the ‘old fashioned’ way are going to use the net to search” he suggests.
“In other words, by focusing on pre-customer service – giving prospects what they want before they spend a penny with me – I make it as easy as possible for those looking for a Katy web site design company to contact me by putting our number right there at the top of the page”.
There is no doubt that many of the web design weaknesses highlighted by these pioneers of Katy web design are all too common. The chances are that if you have a site that represents your business, you’re most likely making some of them too.
The bottom line is that if you are, you’re losing customers, business and cash as a result. This obviously makes no sense.
To find out how your site stacks up and whether your site is actually sending your precious prospects to your competitors as a result of a few basic web design weaknesses, check out the articles series now at the company’s blog or contact the Katy web design specialists for a free strategy session today.
- Contact Information
- Guillermo Puyol
- Katy Internet Marketing LLC
- Contact via E-mail
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