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Service Providers Go Head-to-head on Managed Services


June 5, 2006

Singapore, -- The extensive network infrastructure deployed across Asia Pacific by a handful of service providers operating in the region has left very little differentiation between these operators in terms of network coverage. This has resulted in heightened competition, forcing service providers to develop better customer relationships as well as a deeper understanding of customers’ business and strategic needs.

As a mean to differentiate themselves and develop a competitive advantage, an increasing number of service providers are moving up the value chain by offering managed services, including managed applications and IT services.

New analysis from global growth consulting company Frost & Sullivan (, Analysis of Service Providers’ Enterprise Strategies in Asia Pacific, profiles the enterprise strategies of seven global and regional telecommunication service providers which own some of the widest network infrastructure in the region, and hence lead the market in terms of physical presence.

“Asia Pacific continues to see the commoditization of traditional data services and this has led to steeper competition in the enterprise service market,” notes Frost & Sullivan head of telecoms research, Sin Siew Teyew. “China and India have become key battlegrounds for market supremacy and many service providers are venturing into managed services in order to distinguish themselves from competitors.”

Global service providers are likely to continue their dominance in the multinational corporation (MNC) segment, while regional service providers will focus predominantly on Asia Pacific deals.

Along with the strong growth opportunities in Asia Pacific however, there has been a significant increase in the level of direct competition between global and regional service providers. Global service providers continue to enhance their capabilities in the region, and companies such as AT&T have displayed their prowess in securing large Asia Pacific deals. In line with this trend, Frost & Sullivan expects more intense competition between global and regional service providers in the future.

The global service providers have an inherent advantage in the WAN services sector as many global MNCs are headquartered in their home markets. These corporations tend to ‘pull’ the global service providers along as they venture into foreign markets. In contrast, regional service providers are not able to benefit from this ‘pull’ factor, as large and truly global Asian MNCs (other than those from Japan) are fewer in comparison.

The Analysis of Service Providers’ Enterprise Strategies in Asia Pacific study is part of the Business Communications subscription. It provides in-depth analysis of leading service providers in the Asia Pacific enterprise service market. In this study, Frost & Sullivan’s expert analysts examine the enterprise strategies of seven telecom service providers in Asia Pacific, including four global service providers - AT&T, BT, Equant and Verizon Business; and three regional service providers - NTT Communications, PCCW and SingTel. Executive summary and analyst interviews are available to the press.

If you are interested in a virtual brochure, which provides service providers, vendors/manufacturers, end users and other industry participants with an overview of the Analysis of Service Providers’ Enterprise Strategies in Asia Pacific, then send an email to Letticia Leopold, Corporate Communications at with your full name, company name, title, telephone number, fax number and email. Upon receipt of the above information, an overview will be sent to you by email.

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company’s industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit


Sarah Lourdes
Corporate Communications - Asia Pacific
P: +603.6204.5878

Letticia Leopold
Corporate Communications - Asia Pacific
P: +603.6204.5816

Mireya Castilla
Corporate Communications - North America
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Sharmin Jassal
Corporate Communications - Australia
P: +61.2.8247.8900

Surbhi Dedhia
Corporate Communications - India
P: +91.22.5001.3431

Srividhya Parthasarathy
Corporate Communications - EMEA
P: +91.44.4204.4668


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