Meyer & Depew Service Awards The Result Of Commitment To Quality and Performance Guarantees

(Kenilworth, New Jersey, September 28, 2011) Today’s homeowners, looking to cut rapidly rising energy costs, are demanding the highest levels of efficiency from their heating and cooling systems.

Bobby Ring, president of Meyer & Depew, explains it this way “People who choose us experience the most efficient, affordable heating or cooling services in central and northern New Jersey. Our five guarantees not only ensure long-lasting, dependable performance of their equipment, but it reflects our company’s goal of meeting and exceeding customer expectations.”

Symbolic of this commitment is the award-winning company’s “No Surprise Guarantee” that certifies efficient and straightforward services and pricing eliminating gimmicks and unexpected fees. Should pricing or servicing information be omitted in the terms of the contract, Meyer & Depew will resolve the situation with no additional cost to the customer.

Meyer & Depew’s customer satisfaction extends far beyond the specific work performed. Their technicians make liberal use of drop cloths and wear protective shoe covers. Ring confirms, “Our ‘Property Guarantee’ certifies that all customer property including lawns, shrubbery, furniture, doorframes, walls, floors and ceilings will be protected during the installation of a new system. If any property is damaged, repairs or replacement are made to the client’s satisfaction. Not only do we provide excellent service, but we respect the homes in which we work. You won’t see us leave dirty footprints on your floor or carpet. It’s just another example of how we truly care about our customers.”

Meyer & Depew customers are also afforded peace of mind through Meyer & Depew’s “Safety and Security Guarantee.” All their employees are tested for prior drug and alcohol use, driving records are regularly checked, and criminal background investigations are conducted. Ring agrees that, “Customers need to have complete trust in the people who enter their home or office.”

In a perfect world, equipment performs flawlessly. In the real world, that’s not always the case. That’s why Meyer & Depew’s created its “Same-Day Service Guarantee”. It provides same-day service for any system installed that has been properly maintained and is under warranty. Should they be unable to resolve the issue within 24 hours, Meyer and Depew will provide lodging in a local hotel at no cost to the customer.

Last in their long list of satisfaction guarantees is the Meyer & Depew “No Lemons Guarantee”. It delivers peace of mind for customers today and for many years to come, providing for the installation of a completely new condensing unit should the compressor in the covered air conditioning condensing unit fail twice in the first five years. Extending this guarantee, a completely new furnace will be installed if the covered heat exchanger in the furnace fails in the first 10 years.

Ring proudly points to the fact that Meyer & Depew employs the most NATE-certified technicians of any NATE Quality Circle Contractor within a 50-mile office radius. Homeowners with heating and cooling systems installed by NATE-certified contractors regularly enjoy superior comfort and fewer problems than those installed by others.

All this attention and dedication to providing exceptional service has culminated in a 2011 Carrier President’s Award. This is the fourth consecutive year Meyer & Depew has received this award, presented annually to a select group of Carrier Factory Authorized Dealers who exemplify Carrier’s model for operational excellence, business effectiveness and delivering the best in cutting-edge technology to consumers. Meyer & Depew was also a recipient of the Angie’s List 2010 Super Service Award as a result of the high level of satisfaction customers reported to Angie’s List.
 
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About Meyer & Depew Co.

Meyer & Depew, located in Kenilworth, NJ, is an award-winning firm that provides outstanding heating and cooling solutions to customers in Central and Northern New Jersey. For more than 50 years, its team of certified, highly trained technicians have been installing and maintaining heating and cooling systems with the highest levels of professionalism and customer satisfaction.  
 
For more information, please visit www.meyer-depew.com or contact:


 
Bobbby Ring
Meyer & Depew
T: 908-272-2100
E: rcring@meyer-depew.com
 
 
 

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