Kamaron Institutes’ Margaret Ross Provides Proven Steps to Disarm Business Bullies
How your business can best deal with clients who bully. Three proven steps to defuse an explosive encounter with a business bully. Identify your natural bullied reaction and change the rules of the game by changing yourself.
Atlanta, GA September 26, 2011 –
Kamaron Institute founder and bullying preemption expert, Margaret Ross, is featured in the new edition of Canada’s small business magazine, CanadaOne. Ross recommends a behavioral approach as the first response to business bullies and the clients who can cause you to seek cover. “Bullies can become the bane of business morale,” says Margaret Ross. In the article, Ross suggests several behavioral strategies for managing bullies.
David Kosir of CanadaOne writes,” Even though we would rather avoid taking on clients who exhibit these behavioral tendencies, turning down a potentially lucrative opportunity in a competitive market doesn’t make sense economically. Ross, a workplace and education relationship expert, believes that because you will likely have to deal with client bullies as a small business, it is important to be able to adjust how you react to them.
According to Ross, the research indicates that the majority of people who have encounters with client bullies tend to react in one of three ways: Fight, Freeze, or Flight
Any of these three natural reactions can be unproductive and even unhealthy, says Ross. Rather than succumbing to one of these three reactions, we need to learn to adapt behaviorally.
“Dial your reaction back. If you’re the kind of person who, if a client is going to be aggressive and yell, you’re going to yell right back... it is best if you say to yourself: It’s about what we want to accomplish rather than what we think about the client’s personality.”
“Stay engaged. People with this reaction will often times completely disengage. You just sit there, thinking about something else and hoping that they go away soon. Be actively engaged and calmly keep everyone focused on what needs to be done to accomplish the goal”
“Preparedness and practice is the key. If you’re a flee person you have to work this all out and practice your words and actions before the mirror before they bully again. You do it all in advance because when their voice is raised either over the phone or across the table from you, you absolutely have to know what you’re going to say"
Ross concedes that adjusting your behavior to better work with client bullies is no easy task. It is likely that you’re going to experience resistance from the bully as you attempt to change your behavior, but if you react consistently, they will eventually adjust.
Margaret Ross is president of Visible Strategies Communications, www.visible-strategies.com , a Business Marketing Improvement firm and Founder of the Kamaron Institute, www.kamaron.org a premier management consulting and educational consulting company, advising leading companies and educational organizations on issues of market strategy, organizational dynamics, bullying prevention, personal development and communications Ms. Ross, a parenting and bully preemption expert is a frequently featured guest on America’s top radio shows.
Canada One www.canadaone.com is a leading small business communications solutions website.
- Contact Information
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- Media /Director
- Visible Strategies Communications
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