Dell Expands Multivendor Support in Europe to Cover HP, IBM, Lenovo and Acer
Round Rock, Texas
• Standardized offering provides customers with a single source for multivendor support and simplified IT management, regardless of vendor as IT providers potentially change strategic roadmaps
• Hardware support from Dell now available for customers using HP, IBM, Lenovo and Acer products
• Helps reduce customer costs by eliminating the burden of managing varied systems, contracts and warranties
• Now available In Europe, in addition to North America, with expansion plans for Asia and Latin America
Dell has extended its award-winning ProSupport service to include non-Dell systems and devices in Europe, freeing customers from the burden of managing multiple vendors, disparate systems and service contracts. With one point of contact and accountability for all support needs, customers can rely on the proven ability of Dell to manage their systems, freeing up valuable IT time and resources.
Dell has been providing Multivendor Hardware Support through custom and managed services offerings for customers in the U.S. and through Dell ProSupport™ that includes hardware break/fix, 24x7x365 phone support, escalation management and collaborative support. According to TBR’s Q1 2011 Customer Satisfaction Study, Dell ranks No. 1 among Support Providers in Overall Support Providers, and has been ranked No. 1 in 33 of the 43 reporting periods.
The expanded geographic offering will leverage Dell’s global ProSupport infrastructure of more than 30,000 technicians supporting more than 100 countries in 55 languages and offers additional support for customers with laptop, desktop, workstation and x86 servers from HP, IBM and Lenovo and Acer.
The expanded capabilities of Dell ProSupport are designed to help allow customers to optimize their time and resources while providing industry-recognized support for their multivendor environment.
“At a time when other IT providers are questioning the value of their hardware offerings, Dell is committed to expanding our industry-recognized support to x86 systems from the world’s largest providers and we look forward to providing customers in Europe with the same level of service.”
Steve Schuckenbrock, president, Dell Services
“It’s hard enough to keep track of warranties and service levels for one manufacturer. Dell’s standardized offering provides a reliable, easy-to-use and cost-effective way to keep hardware systems running with just one relationship. We are excited to make industry-leading Dell ProSupport available for HP, IBM, Lenovo and Acer hardware.”
Doug Schmitt, vice president, Global Support Services, Dell Services
“IDC research has shown that IT managers are looking for a lead service provider for a single point of contact when system issues arise. Dell ProSupport for multi-vendor environments is a big step in the right direction. The ability for a customer to buy a pre-packaged support service for an HP, IBM, Dell or Lenovo x86 server from a single vendor is a great benefit for end-users looking for accountability.”
Rob Brothers, Program Director Hardware and Software Support Services, IDC
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