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2011 swiss contact day: InVision Software Presents Cloud Solution for Workforce Management in Contact Centers


Naperville (IL) / Zurich (Switzerland) / Ratingen (Germany) – InVision Software, one of the leading international providers of cloud-based workforce management (WFM) solutions for contact centers, will present its new cloud solution injixo wfm to the Swiss call center industry for the first time at this year’s swiss contact day. For the sixth consecutive year, the swiss contact day takes place on 15 September 2011, at the Allegro Grand Casino Kursaal Bern. Those interested can learn everything about InVision’s innovative approach to WFM during the event.

As an established player in the Swiss contact center market, serving a variety of renowned customers, InVision knows the local requirements. With the introduction of the new cloud offering, companies can now also use InVision’s multi-award-winning workforce management solution without needing to invest in expensive hardware and software in advance. injixo wfm is a completely web-based cloud solution which offers all workforce management functions from as little as $9 per agent per month. It can be used via internet access, and is now available without a lengthy introductory process.

Regardless of the size and number of agents in a contact center, injixo wfm supports the optimized coverage of employee requirements by the automated creation of shift schedules . The solution includes the entire process of workforce management – from forecasting demand via personnel deployment planning and optimization through intraday management . InVision customers can give their full attention to the deployment of their most valuable resource – their employees.

Visit InVision Software at the 2011 swiss contact day:

· Where: Allegro Grand Casino Kursaal Bern, Kornhausstrasse 3, 3013 Bern

· When: 15 September 2011, 9am – 18pm


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