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CA Technologies Delivers Next-generation Service Assurance Solution to Help Improve Service Quality and Predictability, and Optimize IT Operations


CA Service Operations Insight Simplifies ‘Cloud Choice’ by Managing Business Services Across Traditional IT and Cloud-connected Environments

ISLANDIA, N.Y. – – CA Technologies (NASDAQ: CA) today announced the general availability of CA Service Operations Insight 3.0, a next-generation solution that manages business services across traditional IT and cloud-connected environments for enterprises, service providers and governments.

CA Service Operations Insight is the latest release among a group of new and updated CA Technologies products and solutions that help IT organizations make the right ‘cloud choice’ and realize faster time-to-value from hybrid cloud environments. In order to make the right cloud choice for the business, management and security must be at the forefront of any consideration. To help ensure customers are successful in their cloud initiatives, CA Technologies provides a breadth of products and solutions that support a lifecycle approach to successful cloud deployment which includes: plan, design, deliver, secure and assure.

CA Technologies is significantly enhancing and expanding its Service Assurance portfolio to help customers accommodate complex, composite applications, services and transactions that span hybrid cloud environments. This release of Service Operations Insight and the company’s recent acquisitions of both ITKO and WatchMouse are just a few examples of the portfolio’s growth.

“Today’s challenging, dynamically changing business and technical environments are outpacing the abilities of current management tools. IT needs a game changer,” said Mike Sargent, general manager, Service Assurance, CA Technologies. “CA Service Operations Insight is a next-generation solution that is precisely designed to address the service quality requirements of real-time, interactive online services that drive many businesses and governments.”

With CA Service Operations Insight (formerly CA Spectrum Service Assurance), IT operations executives and staff can visualize and analyze their infrastructure, applications and transactions together, in the context of the business services they support. This helps pinpoint, prioritize and resolve service problems across technology domains and IT supply chains to diminish risk to services, improve service quality and predictability and optimize operational efficiency. Examples of business services include online banking, retail, insurance claims processing, driver license renewal, warehouse/distribution systems and e911.

CA Service Operations Insight also provides the data necessary for CA Business Service Insight to determine which services are operating in an IT environment, and to compare the service performance against benchmarks. CA Business Service Insight also can then identify alternative services to help better manage contractual relationships with outsourcers, internal parties and customers.

“IT organizations are rightfully measured by their ability to deliver on committed service levels and support business expectations for critical business services,” said Dennis Drogseth, vice president, Enterprise Management Associates. “CA Service Operations Insight offers a cohesive and powerful design for delivering time-sensitive insights into dynamic service-to-applications interdependencies and performance issues in order to mitigate business risks, align resources with business objectives and meet service quality expectations for end-user consumers as well as key business stakeholders.”

CA Service Operations Insight correlates and analyzes information from infrastructure, application performance and other IT management tools in real time. The solution uses this information to map and display IT assets that deliver specific business services, calculate service quality, and identify which IT assets impact service quality and put it at risk. In response to service degradations and outages, CA Service Operations Insight triggers service desk tickets, and escalations and corrective actions such as process automation, to allocate data center and cloud resources.

CA Service Operations Insight 3.0 includes enhancements designed to provide:

• Dynamic business service modeling that automates and simplifies the task of building and maintaining a real-time, end-to-end view of services;
• Automated actions that allocate data center and cloud resources to quickly fix service problems and help proactively mitigate risks;
• Mobile user interface that lets executives and staff manage services and alerts while away from their desks;
• Unified event management that helps operations teams to standardize and enforce best-practice response to alerts from across all technology domains; and
• Tiered architecture that enables organizations to flexibly distribute the responsibility and processing of business service modeling and analysis across geographies while maintaining a centralized view.

“Like most companies, we’ve invested in management tools and processes to ensure the health of the underlying infrastructure and applications that support business services. CA Service Operations Insight is helping us move to the next level of IT-business alignment by consolidating management across domains into a single view of business services,” said Dan Colleli, monitoring technician, Raymond James. “We are impressed with the product’s ability to import infrastructure and transaction models, and accurate status of the components from CA Technologies and third-party tools, to build and maintain real-time, end-to-end views of business services. Impact analysis from CA Service Operations Insight allows for quick problem identification, notification and automated help desk ticketing, so service quality problems can be quickly resolved and other risks to business services can be mitigated.”

About CA Technologies

CA Technologies (NASDAQ: CA) is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at


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