CSC Licenses Agency Link to Erie Insurance
Agency Portal Software to support Erie Insurance Technology Initiative
FALLS CHURCH, Va., – CSC (NYSE: CSC) announced that Erie Insurance, a Fortune 500, multi-line insurance company headquartered in Erie, Pa., has licensed CSC’s Agency Link as the internal corporate front-end for its property and casualty (P&C) policy administration system. Agency Link enables quicker response times and better service when handling complex customer service inquiries, as well as new business and policy management transactions, in real time via the Web.
Erie uses CSC’s Series II to manage policy administration for its P&C lines of business and has been taking advantage of product enhancements, including straight through processing, XML adapters and 24/7 availability. By choosing a strategy to leverage its current systems, Erie is able to improve the pace of the business benefits resulting from these enhancements, while avoiding the expense of a full system replacement.
“We chose to enhance our long-standing CSC software to preserve our IT investments while driving down cost of operations, accelerating product development cycles and improving service to our agents and customers,” said Eric Miller, senior vice president, Information Technology, Erie Insurance. “By utilizing this low-risk approach, we’re able to select and implement the functionality when we need it, while leveraging our current, proven assets.”
“By augmenting existing systems with CSC enhancements and components of our insurance-specific software portfolio, insurers can benefit from the latest technologies and increase business value,” said Jeffery Schwalk, president of CSC’s Property and Casualty Insurance Division. “Erie’s decision to update Series II using Agency Link will support the company’s efforts to attract new agents, increase producer and customer satisfaction, and promote profitable growth.”
Agency Link is self-service software that helps more effectively sell and service P&C insurance policies. Used with any policy administration solution, Agency Link can help grow business and increase loyalty and retention. For more information, visit www.csc.com/agencylink.
Hundreds of P&C insurance companies rely on CSC’s deep industry expertise and broad range of software and services to streamline and grow their operations. CSC’s portfolio of assets includes the world’s largest collection of insurance application software, a full range of consulting, systems integration and outsourcing services, and an extended network of industry and technical alliances. For more information, visit www.csc.com/p_and_c_general_insurance/.
About Erie Insurance Group
According to A.M. Best Company, Erie Insurance Group, based in Erie, Pennsylvania, is the 13th largest automobile and homeowners insurer in the United States based on direct premiums written and the 19th largest property/casualty insurer in the United States based on total lines net premium written. The Group, rated A+ (Superior) by A.M. Best Company, has over 4.3 million policies in force and operates in 11 states and the District of Columbia. Erie Insurance Group is a FORTUNE 500 company.
Erie Insurance is proud to be named a J.D. Power and Associates’ 2011 Customer Service Champion and is only one of 40 companies so named in the U.S. Erie Insurance has also been recognized on the list of Ward’s 50 Group of top performing insurance companies. The Ward’s 50 award analyzes the financial performance of 3,000 property and casualty companies and nearly 800 life and health insurance companies and recognizes the top performers for achieving outstanding financial results in safety and consistency over a five-year period (2006-2010). For more information, please visit www.erieinsurance.com.
About CSC in Financial Services
More than 1,200 major banking, insurance, investment and wealth management, and securities firms rely on CSC’s global financial services team to turn their ambitions into realities. With a track record for delivering software, consulting, and IT and business process outsourcing and services at scale, CSC brings a deep understanding of the financial services business and a collaborative culture to one of the industry’s most engaged client communities. For more information, visit www.csc.com/financialservices.
CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in Falls Church, Va., CSC has approximately 91,000 employees and reported revenue of $16.0 billion for the 12 months ended April 1, 2011. For more information, visit the company’s website at www.csc.com.
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