Trimble Expands Product Training and Support for Agriculture
New Technical Training Facility, Expanded Reseller and Grower Training and Support, Extended Warranty Options
SUNNYVALE, Calif. - Trimble (NASDAQ: TRMB) announced today a four-tiered precision agriculture product training and support initiative for Trimble Agriculture’s resellers and grower customers.
The new resources include:
- A hands-on Trimble Reseller Training Facility at the Agricultural Research Development and Education Center (ARDEC) at Colorado State University (CSU), Fort Collins, Colorado
- Launch of an online Trimble Agriculture Learning Center for resellers and growers
- Expanded Global Services support hotline for growers
- Extended warranty options for growers
Hands-On — Technical Training Facility
In collaboration with CSU, Trimble has helped establish a comprehensive, dedicated precision agriculture training center. The CSU ARDEC facility located in Fort Collins, Colorado, was chosen for its academic environment and opportunities for Trimble equipment to be installed, tested and engaged in many aspects of precision field crop production. Trimble resellers can receive hands-on training in the installation, support and use of Trimble precision agriculture solutions.
Features of the ARDEC facility available to Trimble include: several hundred acres with crops representative of most of North America; a complete farm shop for installation and maintenance training; a broad range of field equipment of varying brands; state-of-the-art classroom with multimedia capabilities; multiple demonstration fields; and interaction with leading agricultural researchers as ARDEC continues its function as a premier University agriculture research facility.
“The collaborative training program with Trimble technology will strengthen our teaching, research, and extension efforts at CSU and ARDEC and I look forward to a mutually beneficial relationship,” said Dr. Lee Sommers, Assoc. Dean-Research, Agricultural Sciences at CSU. “This effort will expose our faculty, staff, and students to state-of-art technology developed by Trimble and used for precision agriculture. Access to Trimble technologies will be an asset to enhance our crop production and soil management systems.” Learn more at www.colostate.edu/Orgs/ARDEC.
Online — Trimble Agriculture Learning Center
Trimble customers and resellers can register to review presentations and video tutorials with step-by-step presentations and instruction. Training is available for a range of needs with levels of technical complexity. Level 1 is for customers who want to get up and running quickly, and operate their equipment as efficiently as possible. Level 2 is reserved for Trimble resellers and is designed to help resellers serve their customers with additional expertise in service and installation. To access the site, go to www.trimble.com/agriculture and click on the “Trimble Agriculture Learning Center.”
Preferred Support — Customer Hotline
Trimble Agriculture customers now have the option to purchase additional customer support from Trimble. Growers can purchase a Preferred Support package through their local reseller for support on all new Trimble precision agriculture products. The Preferred Support offer was created to complement the support and service provided by a qualified Trimble reseller. Experts are available to handle customer questions in English, Spanish, German and French. For more information, contact a local Trimble reseller for details, or find a reseller at: http://www.trimble.com/locator/locator.aspx.
Trimble Protected — Extended Warranties Available
Trimble customers who wish to protect their investment beyond the factory warranty period can now purchase Trimble Protected extended warranty coverage through their reseller. Warranty premiums and coverage vary according to product. Coverage can be added at any time as long as the unit is currently under factory, advanced or extended warranty. Eligible systems include: EZ-Guide® 250 system, CFX-750™ display, FmX® integrated display, EZ-Steer® system, Autopilot™ automated steering system and RTK base stations. Customers may purchase this transferable protection in 1-year increments and may extend their warranty coverage for up to 5 years from the original purchase date, with no deductible. Contact a local Trimble reseller for details, or find a reseller near you at: http://www.trimble.com/locator/locator.aspx.
“Our new product training and support initiatives reaffirm our commitment to customer satisfaction and product performance,” said Erik Arvesen, vice president of Trimble’s Agriculture Division. “We believe these expanded activities will result in a customer experience that goes beyond the expected, helping to maximize efficiency and productivity from Trimble’s powerful precision agriculture solutions.”
About Trimble’s Agriculture Division
Trimble’s Agriculture Division is a leader in precision agriculture and guidance, operating globally with resellers throughout the world. Trimble’s Connected Farm™ solutions help customers operate farm vehicles and implements more efficiently, save on input costs, and increase yield and productivity. Solutions include vehicle and implement guidance and steering; application control for seed, liquid, and granular products; laser- and GPS-based water management technology; record keeping; and seamless field-to-office information management. For more information, visit: www.trimble.com/agriculture.
Trimble applies technology to make field and mobile workers in businesses and government significantly more productive. Solutions are focused on applications requiring position or location--including surveying, construction, agriculture, fleet and asset management, public safety and mapping. In addition to utilizing positioning technologies, such as GPS, lasers and optics, Trimble solutions may include software content specific to the needs of the user. Wireless technologies are utilized to deliver the solution to the user and to ensure a tight coupling of the field and the back office. Founded in 1978, Trimble is headquartered in Sunnyvale, Calif.
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