SAP Extends Safe Passage Program with TomorrowNow Support Offering for Siebel Customers
May 15, 2006
TomorrowNow to Offer up to 10 Years of Support on Releases and Savings of Up to 50 Percent on Annual Support Fees for Siebel Customers
ORLANDO, Fla. - In a significant addition to its Safe Passage program for companies disrupted by enterprise software vendor consolidation, SAP AG (NYSE: SAP) today announced a cost-effective alternative program of support services for companies running Siebel software. TomorrowNow, a subsidiary of SAP America, Inc., the leading provider of third-party maintenance and support since 2002, now delivers support for Siebel 5.x, 6.x, 7.0x, 7.5x, and 7.7x applications for periods of up to 10 years, with new fixes, 24x7 availability, 30-minute response times, and up to 50 percent cost savings on annual support fees. TomorrowNow services for Siebel customers will be available two ways: bundled as part of the Safe Passage program, a package of software and services to introduce Siebel customers to market-leading customer relationship management (CRM) solutions from SAP; and directly from TomorrowNow for customers who choose to maintain their Siebel solutions but who want to find costs savings in their support services. The announcement was made on the eve of SAPPHIRE® ’06, SAP’s international customer conference, being held in Orlando, Florida, May 16-18.
Available now to Siebel customers worldwide who are eligible for third-party support, the new program for Siebel customers delivers skilled support from highly responsive engineers. Provided through support facilities around the world and centered at TomorrowNow’s new support office in the Research Triangle Park, North Carolina, the Siebel support team is led by John Tanner, global director of Siebel Services at TomorrowNow. The new program will also provide auxiliary services to Siebel customers.
“We’re pleased to offer qualifying Siebel software customers a highly experienced Siebel support team with a proven track record, leveraging the same mission-critical delivery systems, infrastructure and methodologies enjoyed for years by our PeopleSoft and J.D. Edwards customers,” said Andrew Nelson, president and CEO of TomorrowNow. “We give customers expert support within minutes of their calls for help. We provide this pioneering support model for longer support periods than other vendors—all at a cost savings of up to 50 percent. Our clients save money and gain the time they need to plan their enterprise software strategies at a pace that works for their own organizations.”
The new TomorrowNow support program provides additional value to the previously-announced Safe Passage offer from SAP , providing a cost-effective alternative for Siebel customers seeking to escape an uncertain future of their CRM solutions in the wake of Oracle’s acquisition of Siebel (see Oct. 17, 2005 press release titled, “SAP Extends Successful Safe Passage Program to Siebel Customers”). The Safe Passage program for Siebel customers combines licensing credits; a value engineering assessment; conversion tools, implementation methodologies and services from SAP and its partners; and project team and end-user training. The offer has already signed numerous Siebel customers and now will leverage the TomorrowNow support solution to maximize the benefits. With TomorrowNow on board to provide legacy support for Siebel customers, the number of deals is expected to grow as Siebel customers consider the stability and business application leadership of SAP.
Next Major Events: SAPPHIRE® ’06 Orlando and SAPPHIRE® ’06 Paris
Join SAP and its growing ecosystem of partners to discover how co-innovation and open technologies are enabling customers to improve business processes, go to market faster and outthink and out-execute the competition. Learn first-hand how organizations of all sizes and industries around the world are using SAP® applications to accelerate innovation and energize growth at SAPPHIRE® ’06, SAP’s international customer conference, being held in Orlando, Florida, May 16-18, and in Paris, France, May 30-June 1. For more information, please visit www.sap.com/sapphire.
This year, SAP and the Americas’ SAP Users’ Group (ASUG) are co-locating their premier events in Orlando, where the 2006 ASUG Annual Conference takes place May 14-17.
About TomorrowNow, Inc.
TomorrowNow, Inc. is the most experienced third-party provider of PeopleSoft, J.D. Edwards, and Siebel software maintenance and support. TomorrowNow Support Services offer up to 10-year support periods with new fixes, 24x7 product support with a 30-minute response time, quality tax and regulatory updates, highly responsive support engineers, and significant financial savings. Fortune 500, mid-market, and public sector organizations from nearly every industry sector have selected TomorrowNow as their maintenance and support vendor of choice. Please visit our website at www.tomorrownow.com to learn more about TomorrowNow Support Services, our clients, and see what’s being written about TomorrowNow; or contact us at +1 925 931 1350.
About SAP Safe Passage
With 240 customers and a growing pipeline of prospects, Safe Passage programs are comprehensive offerings from SAP addressing the concerns of Oracle customers facing the uncertainties of the end of life of Oracle (ORCL), PeopleSoft (PSFT), JD Edwards (JDE), Retek and Siebel solutions. Elements of Safe Passage programs include access to SAP’s best-in-class enterprise resource planning (ERP) and other market-leading solutions, investment protection for a customer’s existing investment in ORCL, PSFT, JDE, Retek or Siebel solutions, immediate integration benefits through the SAP NetWeaver® platform and migration support services. In addition, third-party maintenance for certain PSFT, Siebel, and JDE solutions is available through SAP subsidiary TomorrowNow and SAP’s network of channel partners focused on small and midsize enterprises. For more information, please visit www.sap.com/safepassage or see the related press releases (“SAP Provides Safe Passage for Its Customers Running PeopleSoft and JD Edwards Solutions,” Jan. 19, 2005; “SAP Extends Safe Passage Program to All PeopleSoft and JD Edwards Customers in United States,” Apr. 4, 2005; “SAP Declares Definitive Leadership in Retail Industry; Announces Safe Passage Program for Retailers,” May 25, 2005; “SAP Extends Safe Passage Program to Small and Midsize Enterprises,” June 29, 2005; “SAP Extends Safe Passage Program with Business Process Outsourcing Offer,” Sept. 15, 2005;“SAP Extends Successful Safe Passage Program to Siebel Customers,” Oct. 17, 2005).
About SAP SAP is the world’s leading provider of business software*. Today, more than 33,200 customers in more than 120 countries run SAP® applications—from distinct solutions addressing the needs of small and midsize enterprises to suite offerings for global organizations. Powered by the SAP NetWeaver® platform to drive innovation and enable business change, SAP software helps enterprises of all sizes around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. SAP solution portfolios support the unique business processes of more than 25 industries, including high tech, retail, financial services, healthcare and the public sector. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol “SAP.”
(*) SAP defines business software as comprising enterprise resource planning and related applications such as supply chain management, customer relationship management, product life-cycle management and supplier relationship management.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2006 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary. TomorrowNow and the TomorrowNow logo are trademarks of TomorrowNow, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2006 TomorrowNow, Inc. All rights reserved.
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