O.BERK Company Receives Frost & Sullivan Customer Service Leadership of the Year Award in the U.S. Packaging Market
Palo Alto, Calif. —May 12, 2006 — Frost & Sullivan has presented O.BERK Company with the 2006 Frost & Sullivan Customer Service Leadership of the Year Award for its strong commitment for service to its customers in the U.S. packaging markets.
Each year, Frost & Sullivan presents this Award to the company that has provided customers with the solution and/or service with the highest ratio of value to cost. The recipient has empowered customers with a product that promises high quality, while also remaining extremely competitive on the price scale.
O.BERK’s emphasis on providing world-class end-to-end services has helped it garner repeat business and numerous customer referrals. The company’s value-added promotional service, comprised of tools such as free brochures, catalogs, newsletters, samples, as well as free quotations for packaging, decorating, and delivery, aid in generating greater awareness among its customers and prospects.
“The company has come out with a gamut of styles and designs for its end-users, as it continuously strives to add sophistication and aesthetic appeal to its products,” says Frost & Sullivan Research Analyst Anupama Ramaswamy. “Its new polyethylene plastic tube series is available in a wide range of diameters, lengths, and openings and can also be supplied along with dispensing caps, featuring stand-up, and child-lock closures among others.”
The company’s market specific packaging divisions coupled with the quality assurance and contract decorating units provide complete economical packaging solutions to the customers through a single source as part of its key business strategy. O.BERK also focuses on offering free product and service consulting as part of their value-added services’ package. This service caters to those customers seeking specific details on certain products and also minor alterations in design and style.
O.BERK has rightly realized the potential of over-the-counter sales where there is a huge demand for containers with closures in small quantities. To cater to this market, the company launched BottleStore.com, through which it sells plastic, glass and metal bottles, jars, jugs, and cans. The company offers diverse products – in many styles, sizes, and shapes – such as Boston Rounds, Jefferson Rounds, Pour-Out bottles, Honey Bear and Spice containers as well as wholesale cosmetic and food jars.
“Through all these developments, O.BERK has realized the importance of obtaining proper exposure for its ware and for this purpose is making maximum use of the Internet as an information-providing medium,” highlights Ramaswamy. “Through this channel it provides in-depth information on every style and design available under each material category as well as on sizes, colors and matching closures.”
The company firmly believes that meeting the needs of its customers is its top priority and to this end, it stocks a wide variety of designs and styles for each product type to cater to every market segment. Justifying its nearly 100-year standing in the market, O.BERK provides value-added guidance for selecting the right materials, the best-suited accessories, and keeps track of final destination and delivery as part of its comprehensive solution offerings.
In addition, the company assists its customers with the most economic processing by offering product samples for testing and validating. Certificates of Compliance are provided for those customers who require them.
“It has a massive resource network across the United States, Europe and Asia, and has excellent warehouse facilities spread across approximately 160,000 square feet in its four locations,” observes Ramaswamy. “It also has its own fleet of trucks that enable it to provide superior just-in-time inventory and delivery services, thus widening its customer base.”
About O.BERK Company
O.BERK is one of the world’s premier suppliers of diverse containers in the packaging industry. The company provides packaging solutions ranging from plastic and glass to metal, thus covering a wide range of market segments including pharmaceutical, food, beverage, industrial, and personal care. O.BERK’s strategy of providing total solutions and value-added services to its customers has enabled it to attain this position in the packaging market. For more information, visit www.OBERK.com.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company’s industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit www.awards.frost.com.
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