Stanley Steps in to Provide Stearn Electric with Sonitrol® Alarm Verification
Following the launch of its first European ProtectionNet Customer Service Centre in the UK, Stanley Convergent Security Solutions (Stanley CSS) has been awarded the Sonitrol alarm monitoring contract for two Stearn Electric distribution warehouses in the South of England.
A national electrical distributor supplying over 10,000 electrical wholesalers and outlets across the UK, Stearn Electric uses Advanced Audio Verification using Sonitrol Audio Impact technology at its Bristol and Leighton Buzzard branches. Having recently obtained exclusivity in the UK on the provision of Sonitrol, Stanley CSS was quick to react when Stearn Electric’s Bristol branch contacted the company to see if they could take over the system from the previous provider.
Stanley CSS put in place a strategy to take over the system rapidly, including sourcing a replacement board for the panel, supplying qualified engineers to undertake the work and programming Stanley’s ProtectionNet Customer Service Centre (PNC) system to receive the Sonitrol signals – all in one visit.
Stearn Electric Bristol branch Manager Alan Blackwell is impressed with the service provided: “I have been very pleased with Stanley’s response and the manner in which they carried out the repair and takeover. The alternative would have been to install a new system at considerable expense and disruption, which I did not really want to do.”
In fact, so impressed has Alan been that he has recommended Stanley CSS to other Stearn branches, including Leighton Buzzard which has also appointed Stanley CSS to take over their Sonitrol alarm system shortly.
Sonitrol provides organisations with the ability to verify an alarm event in real time by allowing operators to hear what’s happening on a monitored site. When security alarm systems are triggered, the system immediately alerts Stanley’s PNC and transmits the sounds of the break-in attempt and a code describing the location of the activated audio sensor. Professional operators on duty around the clock listen silently to determine the nature of the noise and take appropriate action, such as calling the authorities or resetting the system. Such a facility increases apprehension rates as intruders are not alerted and police respond quickly to a verified crime in progress. False alarms can also be quickly identified.
Steve Hopton, Manager at Stearn Electric’s Leighton Buzzard branch understands the value of the Sonitrol system only too well. In one particular instant he attended an alarm to find the police present, but they were convinced it was a false alarm as there was no sign of a break in. Using the Sonitrol system Steve was able to identify the precise location where the suspects had been and recovered stolen stock that the thieves had left outside to collect on their return.
These two new contracts with Stearn Electric are significant wins for Stanley CSS and form part of a planned dynamic growth strategy in the UK which has recently seen the addition of two regionally based sales teams and the acquisition of three security companies, in addition to the launch of its first UK SSAIB certified PNC (among the largest data and monitoring central stations in the UK, with capacity to monitor over 50,000 customers).
For sales information please contact Stanley CSS on 0844 254 0032 or via www.stanleycss.co.uk.
Editor’s Note – Corporate Information:
A part of Stanley Black & Decker (SWK), Stanley Convergent Security Solutions (CSS) is one of the leading security providers in the United Kingdom and around the world. Stanley CSS designs, installs, monitors and services security systems for industrial, government, commercial, residential and national account customers. Stanley CSS represents a network of resources, state-of-the-art technology and a culture dedicated to excellence, where its employees have the training, the equipment and the processes they need to deliver the finest security solutions in the industry. Stanley CSS provides the best of both worlds, a local company with global resources and one of the most trusted names in security and access control solutions.
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