Europcar launches new freeDeliver Service
Europcar, the leader in car hire services in Europe for both leisure and business users, just made car hire easier, with the launch of its new freeDeliver service. Now customers hiring a car for two days or more can sit back and Europcar will deliver it to their door as well as collect it when their trip is finished - at no extra charge. The new, unique, service reflects Europcar’s sustained commitment to bring travellers added value on every booking.
freeDeliver offers Europcar customers the convenience of free car hire delivery and collection to their home address, within a 15 mile radius of the nearest Europcar location. No other car hire company offers such a service and Ken McCall, managing director, Europcar UK, believes it’s what customers want, so that they don’t have to use valuable time getting to and from car hire locations at the beginning and end of their journey.
“We are aiming to challenge the status quo of the car hire market with freeDeliver,” said Ken McCall. "As the market leaders, I think we need to set the benchmark for a new customer-focused car hire service for leisure travellers and freeDeliver is just one of the initiatives we are developing to achieve this. It’s a crucial step in putting the trust back into the relationship between car hire companies and leisure travellers.
“freeDeliver gives back time to our customers - and gives them a service with no strings attached. Business travellers already know how convenient it is to have the car delivered to their door and collected at the end of the reservation. Now we are giving that same convenience to leisure travellers.”
freeDeliver offers Europcar leisure customers the convenience of free delivery and collection at their home. Valid for all bookings for two days or more, it’s completely free of charge within 15 miles of any of Europcar’s 200 locations. Customers can have their car delivered to any address within an agreed one hour window, so there’s no waiting around and Europcar collects it at the end of the booking which means no hassle and no charge.
“There’s no question that time is the most powerful commodity we all have - yet none of us have enough of it,” concluded Ken McCall. “We wanted to create a way to give back time to our customers - without it costing them any more. No other hire company offers such a service, but we hope it will set the benchmark and others will follow suit because car hire needs to be as convenient as possible.”
Europcar is the leader in car hire services in Europe. Present in 150 countries, the company provides customers with access to the world’s largest vehicle hire network through franchise operations and partnerships. Through Europcar’s portfolio of brands, the company and its franchisees generated more than €3 billion in revenue in 2010, including nearly €2 billion in consolidated revenue. With 6,500 employees committed to delivering customer satisfaction and an average fleet of close to 200,000 vehicles, Europcar is conscious of its corporate social responsibilities. Winner of the first World Travel Award recognising the World’s Leading Green Transport Solutions Company, Europcar also was honoured with the Award in 2010, the second time it was presented. Europcar is owned by French investment company, Eurazeo.
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