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HP Empowers Insurance Agents to Enhance Customer Interactions


HP Agent Enablement solution lets agents, brokers personalize customer communications for increased profitability

SAN DIEGO, HP today introduced a solution that allows insurance agents and brokers to access real-time policyholder information and create personalized, meaningful and targeted customer communications.

The HP Agent Enablement solution empowers insurance agents and brokers to enhance customer interactions by integrating with existing data systems, including enterprise content management and customer relationship management systems. The solution enables agents and brokers to increase face-to-face meeting time with customers and provide context-aware experiences that are driven by up-to-date regulatory data and customer information.

Through the HP Agent Enablement solution, insurance companies can create personalized quotes and proposals, generate policies and send policyholder notifications via customer-preferred channels including print, the web, email and SMS (text messaging).

HP Agent Enablement is based on the HP Exstream software platform and is part of the HP Customer Communication Solutions Portfolio.

“HP understands the vital role that insurance agents and brokers play as they create meaningful connections with customers, driving increased satisfaction and retention rates among policyholders,” said Tom Clayton, insurance industry specialist, Enterprise Software, HP. “HP Exstream is the most intuitive end-to-end communication solution proven to make customer interactions more profitable, and as we connect agents and brokers with HP Agent Enablement, we remain committed to helping them maximize customer relationships to drive business growth.”

Increase customer-facing time

Through HP Agent Enablement, insurance agents can reduce manual, paper-based activities and increase the time spent cultivating customer relationships and creating meaningful connections.

HP Agent Enablement automates document processes by prepopulating documents with up-to-date data – eliminating the need for agents to collect, verify and rekey customer information, while streamlining automated connections with existing workflows. As a result, insurance companies can increase straight-through processing, reduce policy cycle time for specialty and commercial insurance, and decrease the amount of time agents spend on administrative tasks.

Deliver context-aware customer experiences

Customer communications are continuously impacted by ever-changing regulations, customer preferences and technological advancements. HP Agent Enablement allows insurance agents to confidently create communications by automatically importing up-to-date regulatory data.

Quality, personalized customer service is essential for increasing customer retention and also acquiring customers with multiple policies. HP Agent Enablement lets agents use customers’ past communications and preferences to achieve greater customer satisfaction.

Additional information on HP Agent Enablement is available at

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world. More information about HP (NYSE: HPQ) is available at

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended January 31, 2011 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2010. HP assumes no obligation and does not intend to update these forward-looking statements.


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