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ING publishes 2010 Corporate Responsibility report


Amsterdam, ING Group announced today that it has published the 2010 Corporate Responsibility report, “ING in Society”. The report provides an overview of ING’s corporate responsibility strategy, the actions ING has taken and the results achieved in 2010.

In 2010 ING launched the Net Promoter Score, which measures what customers think of ING’s products and services, in 24 business units. 2010 also marks the fifth year anniversary of ING’s global partnership with UNICEF and ING’s charity programme “Chances for Children”. With the dedication of ING employees this programme has provided more than half a million children with access to quality education.

The 2010 Corporate Responsibility Report is available in English and can be downloaded as of today at .The Dutch version will be available as of 9 May.


ING is a global financial institution of Dutch origin offering banking, investments, life insurance and retirement services. As of 31 March 2010, ING served more than 85 million private, corporate and institutional clients in more than 40 countries. With a diverse workforce of about 105,000 people, ING is dedicated to setting the standard in helping our clients manage their financial future.

Important Legal Information

Certain of the statements contained herein are not historical facts, including, without limitation, certain statements made of future expectations and other forward-looking statements that are based on management’s current views and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Actual results, performance or events may differ materially from those in such statements due to, without limitation: (1) changes in general economic conditions, in particular economic conditions in ING’s core markets, (2) changes in performance of financial markets, including developing markets, (3) the implementation of ING’s restructuring plan to separate banking and insurance operations, (4) changes in the availability of, and costs associated with, sources of liquidity such as interbank funding, as well as conditions in the credit markets generally, including changes in borrower and counterparty creditworthiness, (5) the frequency and severity of insured loss events, (6) changes affecting mortality and morbidity levels and trends, (7) changes affecting persistency levels, (8) changes affecting interest rate levels, (9) changes affecting currency exchange rates, (10) changes in general competitive factors, (11) changes in laws and regulations, (12) changes in the policies of governments and/or regulatory authorities, (13) conclusions with regard to purchase accounting assumptions and methodologies, (14) changes in ownership that could affect the future availability to us of net operating loss, net capital and built-in loss carry forwards, (15) ING’s ability to achieve projected operational synergies, (16) reporting the US Legacy VA business as a separate business line, and (17) implementation of fair value accounting for Guaranteed Minimum Withdrawal Benefits for the US insurance businesses. ING assumes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information or for any other reason.


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