Vector Networks’ Web-based Issue Tracker delivers a raft of feature additions in v6.0 release
April 5th, 2011 – Atlanta, Montreal, and Birmingham (UK) - Vector Networks, a leader in IT asset and service management solutions, today announced Vector Issue Tracker v6.0 with performance improvements and extensive feature additions.
Vector Issue Tracker has been a leading contender in the mid-market issue tracking and help desk market since 2002 and is known for its powerful and highly customizable issue escalation capabilities. With a number of off-the-shelf foundation workflow configurations, Issue Tracker is implemented in over 20 countries in a wide range of compliance, customer issue management, asset tracking and incident and security management applications. Within the IT industry its Vector HelpDesk configuration provides ITIL-oriented IT incident and problem resolution, plus Change and License Management, integrated with SQL-accessible IT asset management databases.
The v6 release, available by registration at Vector’s Web site, includes dozens of enhancements to the workflow management capabilities, user and contact management, security, reporting and performance. It also features integration with Great Plains / Microsoft Dynamics and with SIP VoIP telephony. Both avenues of integration facilitate greater automation and improved access to information for help desk analysts and other issue tracker users.
Erick Yanez, Vector Network’s Montreal-based VP of Development, explains Vector’s attitude toward innovation for Issue Tracker - “This is by far the biggest release in Issue Tracker’s history. Version 6 incorporates many enhancements designed in direct response to the evolving breadth and sophistication of our customers’ needs. As a result, many of these enhancements are already tried and tested in production environments. We are inviting all customers to upgrade as soon as possible, and are offering a free service of assistance and of migrating existing customizations to run on v6.”
Full ‘What’s New’ details of the v6.0 release are available as a downloadable PDF at www.vector-networks.com.
About Vector Networks
Based in Atlanta, Vector Networks specializes in solutions for desktop asset and service management, change management, issue tracking, and business process automation. Its PC-Duo brand is synonymous with high-quality enterprise-grade remote control. Vector Networks solutions have been installed and supported in over 20 countries since the company’s formation eighteen years ago. With development based in Montreal and a highly mobile sales and support team, the company understands the needs and challenges of multi-site organizations.
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