SENTIDO Hotels & Resorts announces Quality Award winner
SENTIDO Hotels & Resorts has awarded the Quality Award to its Perissia Hotel on the Turkish Riviera.
SENTIDO, the international hotel brand, implemented a Quality Assurance Programme on entering the market in 2009. It assesses different factors so as to obtain extensive results on levels of satisfaction.
Firstly, compliance with the SENTIDO standard is regularly examined so that guest in every hotel of the brand experience the same good service. Added to this are regular checks by external quality officers and unannounced visits from anonymous hotel testes. Direct guest surveys and the assessment of criticism on assessment platforms are just as important. The results of the assessment databases of travel operators of Thomas Cook AG are similarly incorporated into the assessment.
The Quality Assurance Programme establishes a foundation to inspect hotels of the brand SENTIDO Hotels & Resorts with respect to its guidelines and conditions. The prime objective is to exceed the expectations of the guests, to improve the standards and service and to forge ahead with new and innovation products and service.
SENTIDO has now given its best hotels its Quality Award with the best assess hotel being SENTIDO Perissa Hotel in Side. The hotel is located in the Turkish holiday region of Side, directly beside a long sandy beach and three kilometres from the historical centre of Sides.
Ahmet Turgan, Perissa Hotel director, said: “The SENTIDO Perissia provides high quality customer service through its excellent and reliable quality and discriminating service. The high qualification and motivation of the employees makes them the perfect hosts.”
The second place award was taken by the Egyptian hotel SENTIDO Crystal Bay Resort, which is 20 kilometres outside Hurghada. The SENTIDO Apollo Blue on Rhodos achieved third place.
The SENTIDO Quality Award will be awarded once a year in the future.
About SENTIDO Hotels & Resorts:
SENTIDO Hotels & Resorts is an international hotel brand founded in 2009, uniting 31 hotels and resorts including hotels in Greece, hotels on Rhodes, hotels in Spain and hotels in Egypt, Kenya, Tunisia, Turkey and Cyprus, as well as two cruise ships on the Nile.
The hotels are all in the Four-Star-Plus segment, and operated under the terms of franchise contracts. The concept is primarily aimed at discerning singles, couples and small families, who, besides quality and service, also value a health-conscious cuisine and wellness facilities along with a wide-ranging sports and entertainment programme. The “SENTIDO Entertainment Concept”, introduced in 2010, was developed by international experts and comprises three modules: “Body & Mind”, “Family & Kids” and “Culture & Entertainment”.
SENTIDO Hotels & Resorts
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+49 (0) 6171 65 1700
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