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Avaya Launches New Intelligent Communications Solutions and Services for Mid-Sized Business


The industry’s most comprehensive portfolio of business communications delivers unmatched value, flexibility, simplicity and choice to mid-sized businesses

02-May-2006, INTEROP 2006 - LAS VEGAS BOOTH 1548 – Avaya Inc., (NYSE:AV) a leading global provider of business communications applications, systems and services, today increases the options and ease with which mid-size businesses can deploy intelligent communications with the addition of three new solutions to the company’s portfolio. Targeted for companies with between 100-500 employees, the solutions extend the features and functions of Avaya’s IP Telephony-based communications applications portfolio with the simplicity of use, implementation, administration and maintenance that mid-size businesses require.

The new solutions include:

* Avaya MultiVantage® Express – delivers the most robust set of communications applications in the industry in a single-server solution, including IP telephony, messaging, contact center and mobility applications
* Avaya On Demand - provides Avaya’s marketing-leading, intelligent communications as a service, including IP Telephony, contact center and messaging, in a low-risk, highly-flexible per-seat, per-month subscription model
* Avaya S8400 Media Server – provides a migration path to the expanded power of Avaya Communication Manager IP telephony for existing DEFINITY® ProLogix, IP600 or S8100 server customers

All of the new solutions offer a lower total cost of ownership while providing immediate benefits through greater productivity. Mid-size businesses are better positioned to manage risk and ensure business continuity with built-in mobility, industry-leading reliability and the flexibility to meet evolving or changing business needs.

Key to the needs of the mid-size business is the simplicity with which the most robust set of communications solutions in the industry can be implemented and maintained. Avaya MultiVantage Express – designed with substantial input from Avaya BusinessPartners to meet the requirements of this market – can be up and running in as little as two hours, and a single license provides users with a full set of communications applications that make employees and processes more efficient and effective.

Avaya on Demand provides a turnkey, hosted solution that is pre-configured and pre-tested prior to implementation, and thus mitigating risk in migrating to IP telephony and advanced applications. Most Avaya on Demand core telephony equipment is housed and managed in a secure, off-site Avaya data center for hands-off, worry-free integration and management.

For financial flexibility, the solutions are offered through a range of purchasing options - from purchase, lease or rental, and in the case of Avaya on Demand, a flexible ’pay as you go, pay as you grow’ model.

“With the addition of these new mid-market solutions, Avaya now has the most complete and comprehensive portfolio of communications solutions in the industry,” said Frank Dzubeck, president, Communications Network Architects, Inc. “There’s something for every channel partner and packaged the way customers want to purchase, manage and evolve their communications.”

The solutions build on Avaya existing portfolio of offers for mid-sized businesses, including:

* Avaya Contact Center Express – A multi-channel, high-volume contact center solution designed to provide intelligent routing and computer telephony integration for medium-sized contact centers.
* Avaya Communication Manager and Avaya S8300 Media Server – A cost-effective, “ala carte” pure IP telephony solution that enables mid-sized businesses to incrementally add applications as their business needs require.

Avaya solutions for Mid-Sized Businesses, along with other advanced applications from Avaya, will be on display at Avaya Booth #1548 at Interop 2006 in the Mandalay Bay Convention Center in Las Vegas, May 2 – 4, 2006. For all information on Avaya’s strategy, product and services announcements at the show, look at our virtual press kit at

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications – and distinguished by comprehensive worldwide services – Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website:

About the FIFA World Cup and Avaya
As the Official Convergence Communication provider for the FIFA World Cup 2006™, Avaya is providing a champion communications network for the World’s largest sporting event. The converged network – that combines voice and data on the same infrastructure – will connect the 12 host stadiums, the international media centres in Munich, Berlin and Dortmund and the FIFA headquarters in Berlin. Players, coaches, volunteers and fans alike will benefit from the Avaya network that will be instrumental in player and journalist accreditation, the reporting of results, material tracking, accommodation confirmations, transportation, and ticketing among other critical functions. With an estimated 45,000 network connections, 30,000 network devices and over 15 terabytes (or 15,000,000,000 bytes) of data, it is the largest converged communication network ever built for a sporting event.


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