HP to Improve Customer Support Services for U.S. Federal Community Service Agency
PALO ALTO, Calif., HP Enterprise Services today announced it has been selected by the Corporation for National and Community Services (CNCS), a federal agency that engages Americans in volunteering, to provide information technology solutions designed to improve the level of service and success of its programs.
The Consolidated Customer Support contract, sold under the U.S. General Services Administration USA Contact contract vehicle, has a one-year base period followed by four one-year option periods. The $22.5 million contract serves all CNCS volunteer service programs, including AmeriCorps, SeniorCorps and Learn & Serve.
Under the contract, HP will provide customer service innovations that enable the CNCS customer contact center to become the single point of support for all general, technical and policy inquiries. The consolidated support center will help standardize service quality levels and offer cost-efficient and user-friendly support to CNCS staff, program members, grantees and citizens looking for volunteer opportunities.
With HP’s help, CNCS will become more efficient by avoiding gaps in service, duplication of efforts and loss of valuable customer data while enabling enterprise-wide metric reporting.
“With more than 5 million Americans engaged in the Corporation for National and Community Services volunteer and grant programs, the agency needed a single point of support to better address internal and external requests,” said Dennis Stolkey, senior vice president, U.S. Public Sector, HP Enterprise Services. “CNCS turned to HP’s best-in-class contact center consolidation services to implement an agency-wide solution that standardizes service levels, enables operational improvements and enhances the overall success of its programs.”
HP has provided support services to U.S. government agencies for more than 45 years – building, integrating, securing and operating some of the most complex environments in the world, while enabling agency effectiveness, securing the exchange of information and ensuring citizen privacy.
More information about HP Enterprise Services’ government business is available at www.hp.com/enterprise/government. Additional information about U.S. Federal Contract Vehicles awarded to HP is available at www.hp.com/enterprise/gov/contract-vehicles.
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