AT&T Ranks Highest in Call Quality in J.D. Power and Associates Study in the Mid-Atlantic Region

AT&T ranks highest in a tie in the Mid-Atlantic region, according to the J.D. Power and Associates 2011 Wireless Call Quality Performance StudySM released today.


Dallas, Texas,----

AT&T ranks highest in a tie in the Mid-Atlantic region, according to the J.D. Power and Associates 2011 Wireless Call Quality Performance StudySM released today.

Customers in the Mid-Atlantic region ranked AT&T highest in a tie in call quality in a study that measures carriers’ performance based on customer perceptions in five areas of call quality -- blocked calls, dropped calls, static/interference, echoes and voice distortions -- and two areas of notification issues -- late/failed voice message notification and late/failed text message notification.

“We are pleased to rank first in call quality in the Mid-Atlantic region,” said Steve Hodges, Regional President-Northeast, AT&T Mobility and Consumer Markets. “We’re continuing to invest significantly in 2011 and working hard to improve our customers’ experience.”

The Mid-Atlantic region includes Delaware; Maryland; New Jersey; Virginia; Washington, DC; West Virginia and Pennsylvania.

AT&T ranked second in the Southwest region in a tie.

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About AT&T
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. A leader in mobile broadband, AT&T also offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising. In 2010, AT&T again ranked among the 50 Most Admired Companies by FORTUNE® magazine.