Bombardier Launches New Website for Customers
Bombardier Customer Services has recently launched a new, updated Maintenance, Repair and Overhaul (MRO) customer website for operators of Bombardier, Boeing and Airbus aircraft. Improved functionality means that customers can now order spare parts online, as well as request up-to-date technical publications and notify Bombardier of incoming repairs.
“We decided to launch a fresh website because it’s a vital communication tool for our customers. Based on their feedback, both direct and via surveys, as well as associated market research, the new website, www.mro.aero.bombardier.com, provides enhanced online services for all our MRO customers,” said Stephen Addis, General Manager, Customer Services, Bombardier Aerospace, Belfast.
The MRO website is the latest in a range of online services already offered to customers by Bombardier, including www.iflybombardier.com, the Bombardier Customer Services Commercial Aircraft website, and www.cic.bombardier.com, the Bombardier Customer Services Business Aircraft website.
Once registered online, customers can view order book status, parts availability and pricing; access and request dynamic technical publications; notify Bombardier of incoming repair units; and request training.
“This website reflects our commitment to providing a broad range of support services. Customers can sign up easily by clicking on the Register link on the home page and, once approved, have direct access to a simple, user-friendly online service, with everything required just a few clicks away,” added Mr. Addis.
Bombardier has MRO facilities in Belfast, UK, and Dallas, US, and is currently exhibiting its range of MRO services at MRO Middle East 2011, Stand No. 910. Its portfolio of services includes in-house engineering, spare parts supply and component repairs for Bombardier, Boeing and Airbus aircraft; production of technical publications; and technical training for pilots and engineers. A European Mobile Response Team of technical experts is also available round-the-clock for maintenance on Bombardier’s Learjet 60, Challenger and Global aircraft.
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2010, were $19.4 billion, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at www.bombardier.com.
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