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M&S Money credit card comes top in three survey categories


M&S Money’s credit card has come in top in three out of eleven customer satisfaction categories in the most recent survey.

The survey revealed M&S Money’s credit card to be the public’s top pick for billing service, payment service and customer support.

American Express regained the top spot for overall satisfaction in 2010, satisfying 92% of its customers. M&S took second place, but its overall score increased by 2% compared to 2009.

M&S came top for its billing service (up 1% from 2009), payment service (up 4%) and customer support which increased by a whopping 6% on 2009.

M&S Money also increased its overall scores in billing and payment services, product information, recommending a friend and value for money.

The survey also revealed that nearly a third of consumers (30%) now choose their credit card based on the reward points offered.

Vincent Reboul, M&S Money’s Head of Unsecured Lending, commented: “We are delighted that the M&S Credit Card has come top in the key areas of customer support and overall customer satisfaction, coming first and second in these categories. As a top 10 credit card provider, we focus not only on product features and price, but even more importantly on the service and support we provide for our customers.”

About M&S Money:
M&S Money (the trading name of Marks & Spencer Financial Services) was founded in 1985 as the financial services division of Marks and Spencer Group plc.

The company is a top-ten credit cards provider, offering payment protection, fraud protection and credit card security and the second-largest travel money retailer in the UK. M&S Money also offers a range of insurance cover, including as well as loans, savings and investment products.

In November 2004, Marks & Spencer sold M&S Money to HSBC. HSBC Holdings plc, the parent company of the HSBC Group, is headquartered in London. The Group serves customers worldwide from around 8,000 offices in 87 countries and territories in Europe, the Asia-Pacific region, North America, Latin America and the Middle East. With assets of US$2,418 billion at 30 June 2010, HSBC is one of the world’s largest banking and financial services organisations. HSBC is marketed worldwide as ’the world’s local bank’. M&S Money has an executive committee comprising an equal number of representatives from HSBC and Marks & Spencer.

PR Contact:
Simon Coughlin
Media Relations Manager
M&S Money
8 Canada Square
Canary Wharf
E14 5HQ
020 7992 1574


 Credit cards
 Payment protection
 Fraud protection
 Credit card security

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