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Telenor Hungary automates mobile device settings


Budapest, Hungary - Nokia Siemens Networks to provide intelligent management of handset settings to increase customer satisfaction and reduce calls to customer care

Subscribers of Telenor Hungary will benefit from the automatic management of their device settings, making new mobile services instantly available. Telenor Hungary has selected Nokia Siemens Networks to improve customer experience while reducing its customer care costs by implementing its Serve atOnce Device Manager (SADM). The software automatically recognizes any mobile device and optimizes it for Telenor’s network and the range of services it can use, depending on individual specifications.

“Today customers demand new applications and services, but without the hassle of setting them up individually,” said György Koller, chief technical officer at Telenor Hungary. “Automated device management via Nokia Siemens Networks’ Serve atOnce Device Manager ensures our customers get the most out of their handset, making them happier and increasing the potential number of services they can use.”

Deployment, integration and support for the Serve atOnce Device Manager software by Nokia Siemens Networks is also part of the agreement. The solution helps correct the device settings for a requested service automatically, without any command from the subscriber or customer care. This improves the customer experience and reduces the cost of customer care for the operator.

“Our device management solution will allow the operator to deliver superior customer experience by simplifying the device setting process,” said Miroslav Vreljakovic, in charge of business with Telenor in Central East Europe, Nokia Siemens Networks. “The solution protects and grows Telenor’s business by supporting customer loyalty and reducing calls to customer care.”
About Telenor Hungary

Telenor Hungary is one of the leading mobile communications companies. Part of the Telenor Group, the company was established in Hungary in 1994 under the name Pannon and today pioneers mobile broadband technology in order to provide efficient, affordable and easy-to-use mobile voice and data solutions to individual consumers and the business community.
The company changed its brand from Pannon to Telenor in May 2010, heralding a new era of innovation, competition and consumer value that it believes will make it the favorite mobile operator in Hungary.
About Nokia Siemens Networks

Nokia Siemens Networks is a leading global enabler of telecommunications services. With its focus on innovation and sustainability, the company provides a complete portfolio of mobile, fixed and converged network technology, as well as professional services including consultancy and systems integration, deployment, maintenance and managed services. It is one of the largest telecommunications hardware, software and professional services companies in the world. Operating in 150 countries, its headquarters are in Espoo, Finland.

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