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MasterCard and Gemalto Partner on Global Card Replacement Services


Amsterdam - Gemalto (Euronext NL0000400653 GTO), the world leader in digital security, today announced that it has entered into an agreement to be MasterCard’s preferred emergency card replacement vendor worldwide. The service enables premium cardholders to receive their new card in 24 hours or less, even when on the move, anywhere in the world.

Once notified of a lost or stolen card, MasterCard taps into Gemalto’s global network of certified banking service centers and provides the cardholder’s confidential information through a secured communication infrastructure. From the moment the order is received, Gemalto will take all necessary steps to supply a replacement card, even hand delivering in some cases.

“MasterCard is committed to providing utmost convenience for consumers,” said Daniel Balistierri, Vice President Cardholder Solutions, MasterCard. “We have selected Gemalto for their ability to quickly react to our customers’ needs. Their unified network of service centers, dispersed in all five continents, ensures cardholders will quickly receive a replacement card no matter where they travel.”

“MasterCard and Gemalto share a mutual dedication to delivering white-glove services and we are proud to be the only third party to offer worldwide emergency card replacement,” added Philippe Cambriel, Executive Vice President, Gemalto. “This pioneering service, available from anywhere in the world, strengthens our position as global issuers’ preferred business partner.”
Emergency card replacement leverages a mechanism that enables MasterCard to monitor the card issuance process. It provides full card traceability and real-time interaction with Gemalto service centers to increase efficiency and responsiveness in managing urgent customer requests.

Gemalto also handles centralized data management, i.e. the banking information is processed and the card replacement request is directed to the appropriate local personalization center. Unique to the Gemalto solution, this feature provides MasterCard with the convenience of a “single entry point”, always available.

For more information on Gemalto’s complete range of financial services offerings, visit

About Gemalto

Gemalto (Euronext NL 0000400653 GTO) is the world leader in digital security with 2009 annual revenues of €1.65 billion, and over 10,000 employees operating out of 75 offices, research and service centers in 41 countries.

Gemalto is at the heart of our evolving digital society. The freedom to communicate, travel, shop, bank, entertain, and work—anytime, anywhere—has become an integral part of what people want and expect, in ways that are convenient, enjoyable and secure.

Gemalto delivers on the growing demands of billions of people worldwide for mobile connectivity, identity and data protection, credit card safety, health and transportation services, e-government and national security. We do this by supplying to governments, wireless operators, banks and enterprises a wide range of secure personal devices, such as subscriber identification modules (SIM), Universal Integrated Circuit Card (UICC) in mobile phones, smart banking cards, smart card access badges, electronic passports and USB tokens for online identity protection. Moreover Gemalto delivers on emerging applications related to the ‘Internet of things’ by supplying wireless modules and machine identification modules (MIM) for machine-to-machine communication. To complete these solutions we also provide software, systems and services to help our customers achieve their goals.

As the use of Gemalto’s software and secure devices increases with the number of people interacting in the digital and wireless world, the company is poised to thrive over the coming years.

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