BBVA improves customer experience with rollout of ATM for the future
Bank to deploy 200 new concept ATMs in Spain before its global spread, to meet its customers requests for a simple, human and flexible service
MADRID - Banco Bilbao Vizcaya Argentaria (NYSE: BBV) and NCR Corporation (NYSE: NCR) plan to roll out revolutionary concept ATMs called ABIL that provide BBVA customers with a faster, easier and intuitive experience through a radical new interface and technology innovation.
The sleek, streamlined design completely changes the traditional look and feel of the ATM and looks more like a multimedia device with internet access to be used in the financial branch. A touch screen display provides an intuitive interface that is simple and easy to use and displays relevant service information in a clear way. For practical and privacy reasons, the screen rotates 90 degrees. A single slot accepts cash, checks and passbooks and distributes cash and receipts.
The new ATM has been rolled out in Spain with 20 units deployed in 2010. The bank is planning to install 200 more units in Spain during 2011, followed by ATMs spread across a number of countries, including the southern United States and some in South America.
The project is the result of a strategic partnership among BBVA, NCR Corporation, Fujitsu and the design consultancy IDEO.
“BBVA is constantly looking for ways to strengthen relations with its customers and the project was not how to further automate the terminal, but how to humanize the machine” commented Vicente Amores, NCR’s global director for BBVA. “The result is a new self-service device based on three qualities: simple, human, and flexible.”
BBVA Group received the Innovation in Banking Technology award for its ABIL project by the prestigious magazine The Banker.
BBVA is a global group that offers individual and corporate customers the most complete range of financial and non-financial products and services. It enjoys a solid leadership position in the Spanish market, where it first began its activities over 150 years ago. It also has a leading franchise in South America; it is the largest financial institution in Mexico; one of the 15th largest U.S. commercial banks and one of the few large international groups operating in China. BBVA employs 104,000 people in over 30 countries around the world, has more than 47 million customers and 900,000 shareholders.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.
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