LV= wins two awards at the National Customer Services Awards
LV= has won two of the coveted awards at this year’s National Customer Services Awards. The two awards are Customer Service Centre of the Year and Financial Service Team of the Year. This is the second year running that LV= has been named Customer Service Centre of the Year.
The awards were for LV=’s general insurance contact centres, which are based in Bournemouth, Croydon, Bristol and Huddersfield.
LV= was a finalist in the Customer Service Back Office Team and The Institute of Customer Service Best Customer Service Employer categories.
The judges were impressed with LV=’s passion for its staff with its great induction programme and continuous development scheme. They felt the LV= strategy of giving power to its frontline staff shone through and showed that the company truly cared about its customers.
Other short listed companies that LV= beat to win the accolades included American Express, Wonga.com, Natwest, Royal Mail and British Gas.
Peter Sinden, sales and customer service director for LV=’s general insurance business, said: “This is a great achievement for everyone in the operations team at LV=. Winning Customer Service Centre of the Year two years in a row shows what a great job our team continuously does. To be recognised as the Best Customer Service Team in the financial services industry is also a great accolade. Insurance is a highly competitive industry and LV= puts a huge amount of effort into offering our customers a gold standard service and thereby differentiating ourselves from many of our competitors. Since 2006 we have tripled the size of our business and our great service is a key driver of this success.”
LV= is a registered trademark of Liverpool Victoria Friendly Society Limited (LVFS) and a trading style of the Liverpool Victoria group of companies.
LV= employs around 4,000 people, serves over 4million customers and members, and manages around £7.9bn (as at 30 September 2010) on their behalf, via LV= Asset Management (LVAM). We are also the UK’s largest friendly society and a leading mutual financial services provider.
LV= offer a range of insurance products including home insurance, car insurance, life insurance, pet insurance and over 50 life insurance.
LVFS is authorised and regulated by the Financial Services Authority, register number 110035. LVFS is a member of the ABI, the AFM and ILAG. Registered address: County Gates, Bournemouth BH1 2NF.
0208 256 6896
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