AT&T Introduces Video Relay Service App for Deaf and Hard of Hearing Users on the App Store
App Allows Users To Make Video Relay Service Calls With iPhone 4
AT&T* today announced a new video relay service (VRS) app for iPhone 4 that allows deaf and hard of hearing customers to make VRS calls. The AT&T VRS app is available today on the App Store.
AT&T VRS is a service that allows a person who uses American Sign Language (ASL) to place a relay call to a hearing person by communicating through a certified ASL interpreter. AT&T has offered video relay services to customers for many years, but the new AT&T VRS app provides a more flexible and convenient way for users to make VRS calls on the go. iPhone 4 customers can make unlimited VRS calls using the AT&T VRS app at no additional cost.
“AT&T is committed to serving the deaf and hard of hearing communities, and our new AT&T VRS app is one more way we’re enhancing our offerings,” said Susan Johnson, senior vice president of AT&T Customer Information Services. “Now our customers can make a VRS call at Wi-Fi hotspots using iPhone 4, which makes VRS easier and more accessible for everyone.”
The AT&T VRS app is simple and easy to use. Users launch the app, log-in, and then can either choose to place a VRS call by selecting someone from their contact list or by manually dialing a number. The app contacts an AT&T ASL interpreter who then initiates a FaceTime video call with the user.** The interpreter will connect the ASL user to the hearing person they are calling, and relays the conversation between the two parties through ASL.
In addition to the app, AT&T VRS also offers a free software download called AT&T Video Link that turns a computer or laptop into a video phone. This software works on certain Macs and PCs enabled with a web cam and a broadband connection.
AT&T VRS will also provide users with a ten-digit telephone number and supports all the FCC required 911 emergency capabilities.
* AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.
** FaceTime works over Wi-Fi.
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates – AT&T operating companies – are the providers of AT&T services in the United States and around the world. With a powerful array of network resources that includes the nation’s fastest mobile broadband network, AT&T is a leading provider of wireless, Wi-Fi, high speed Internet and voice services. A leader in mobile broadband, AT&T also offers the best wireless coverage worldwide, offering the most wireless phones that work in the most countries. It also offers advanced TV services under the AT&T U-verse® and AT&T | DIRECTV brands. The company’s suite of IP-based business communications services is one of the most advanced in the world. In domestic markets, AT&T Advertising Solutions and AT&T Interactive are known for their leadership in local search and advertising. In 2010, AT&T again ranked among the 50 Most Admired Companies by FORTUNE® magazine.
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