McNeil Consumer Healthcare Canada Announces Urgent Voluntary Recall of all lots of ROLAIDS® Ultra Strength SoftChews® and ROLAIDS® Ultra Strength SoftChews® plus Gas Relief Sold in Canada
Markham, ON - McNeil Consumer Healthcare, Division of Johnson & Johnson Inc. is voluntarily recalling all lots of ROLAIDS® Ultra Strength SoftChews® and ROLAIDS® Ultra Strength SoftChews® plus Gas Relief distributed in Canada.
McNeil is taking this action following some consumer reports of foreign materials in the product, including metal and wood particles. The company’s investigation has determined that the materials were potentially introduced into the product during the manufacturing process at a third party manufacturer. While the risk of serious adverse health consequences is remote, McNeil Consumer Healthcare advises consumers who have purchased these recalled products to discontinue use.
While our investigation is ongoing we have suspended production of ROLAIDS® Ultra Strength SoftChews® and ROLAIDS® Ultra Strength SoftChews® plus Gas Relief and will not restart production until corrective actions have been implemented.
Consumers who purchased product included in this recall can contact McNeil Consumer Healthcare, by calling the Johnson & Johnson Inc. Consumer Contact Centre at 1-888-222-6036 (Monday-Friday 8 a.m. to 8 p.m. Eastern Time, and Saturday-Sunday 9 a.m. to 5 p.m. Eastern Time) for more information and instructions on how to receive a refund. Consumers can also visit www.jnjcanada.com. Consumers who have medical concerns or questions should contact their healthcare provider.
This voluntary recall is being conducted with the knowledge of Health Canada.
About McNeil Consumer Healthcare (Canada):
McNeil Consumer Healthcare (Canada), Division of Johnson & Johnson Inc., markets a broad range of well known and trusted over the counter (OTC) products, including TYLENOL®, MOTRIN®, ROLAIDS®, IMODIUM® AND ZANTAC®.
PRODUCT RECALL INFORMATION All lot numbers and all flavors of ROLAIDS® SoftChews® are affected by this recall. The UPC code is located on the back panel of the product package.
DIN/NPN |UPC (EA)
ROLAIDS® Ultra Strength SoftChews® Plus Gas Relief Tropical Fruit 36’s
DIN 02269171|0 60245 36549 4
ROLAIDS® Ultra Strength SoftChews® Plus Gas Relief Tropical Fruit 24’s
DIN 02269171|0 62600 94667 6
ROLAIDS® Ultra Strength SoftChews® Cherry 6’s
NPN 02247315|0 60245 21090 9
ROLAIDS® Ultra Strength SoftChews® Vanilla 6’s
NPN 02247315|0 60245 21091 6
ROLAIDS® Ultra Strength SoftChews® Cherry 42’s
NPN 02247315|0 60245 21039 8
ROLAIDS® Ultra Strength SoftChews® Cherry 36’s
NPN 02247315|0 62600 94666 9
ROLAIDS® Ultra Strength SoftChews® Vanilla 42’s
NPN 02247315|0 60245 21037 4
ROLAIDS® Ultra Strength SoftChews® Vanilla 36’s
NPN 02247315|0 62600 94665 2
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