TestAmerica Creates Dedicated Client Support Role for TotalAccess
TestAmerica has appointed Craig Anderson to the new role of Field Sales Engineer for the increasingly popular internet-based TotalAccess project management tool.
Client usage of TestAmerica’s dynamic TotalAccess online data management system has dramatically increased over the past 12 months. During that period, there have been numerous new developments of client utility features, enhancing the convenience and benefits of using TotalAccess. To facilitate continued client adoption and loyalty, TestAmerica has appointed Craig Anderson to the role of Field Sales Engineer.
The Field Sales Engineer will be responsible for ensuring that users of the TotalAccess system gain maximum benefit and delivery from the market’s leading online data management product. Among the many services the Field Sales Engineer will provide include: client application demonstrations, end-user training, user account customization assistance, help desk support, and advanced troubleshooting services.
TestAmerica Chief Information Officer, Dan Santaniello commenting on the new post added, “As we add functionality and value to TotalAccess, we are seeing a steady and dramatic increase in client usage and interest. The time has come for a dedicated resource whereby any of our clients can ask questions, set up training, and generally become more efficient in the usage of TotalAccess.”
Prior to being promoted to Field Sales Engineer for the TotalAccess system, Craig Anderson served in the capacity of Network Technician for TestAmerica where he managed the complete server system, networking hardware, security and firewall systems, and back-up routines.
TotalAccess allows users to track all aspects of their environmental data program, with instant access through their own familiar web browser. TotalAccess is a web-based project management information tool that provides clients with the core competencies of:
• Rapid data access
• Complete document management library
• Point and click downloads of project files
• Automated comparison of data against regulatory limits
• Data relationship and trending analysis
• Analytical budget management
• Fully customizable user preference settings
TestAmerica is the leading environmental testing firm in the United States, including 36 laboratories and 33 service centers. TestAmerica provides innovative technical expertise and comprehensive analytical testing services. Specialty analyses include source and ambient air, aquatic toxicity, explosives, specialty organics, dioxins, drinking water, sediments and tissues, emerging contaminants, radiochemistry and mixed waste testing.
TestAmerica affiliate companies include EMLab P&K, the leader in analytical microscopy and indoor air quality; QED Environmental Systems, Inc., the leading supplier of groundwater sampling equipment and remediation pumping systems; TestAmerica Drilling Corp., provider of innovative environmental and geotechnical drilling; and TestAmerica Air Emissions Corp. (METCO Environmental), specializing in air emissions testing. TestAmerica currently employs nearly 2,800 professionals dedicated to exceptional service and solutions for our clients’ environmental testing needs.
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