Mother and Daughter Team Up at My Payday Loan
As the team at UK payday loan company, My Payday Loan (http://www.mypaydayloan.co.uk ), continues to grow, leading New Business Advisor, Kirsty Hanson has been joined by her mum!
Kirsty and her mum, Andy, come from financial services backgrounds both in customer service and loans, working for companies such as HBOS and Natwest respectively.
The addition of Andy to the Customer Service Team is a welcome one as Kirsty Auchincloss, COO of MEM Consumer Finance explains: “We pride ourselves on having a strong team atmosphere here at My Payday Loan. Although we do carry out external recruitment, we find that many of our best hires have come from internal recommendations. For one of our most successful Loan Advisors to poach her mum means not only that we must be doing something right but that we were confident Andy could show the high level of customer service we need, even before she turned up for interview!”
Although Andy has not worked in the payday lending market before, she has significant experience in both customer service and loans. Having been chief cashier at NatWest for 15 years, she moved into lending at Broadcastle Finance where she became skilled in underwriting and collections. Kirsty Auchincloss continues, “Andy is a multi-talented individual who brings a wide range of experience to all parts of our business. We have a very flexible team with each staff member trained in all levels of the payday loan service. Andy has a good head start and we’re confident that she’ll continue to show customers the empathy and service levels she developed at other lending and financial organisations.”
Kirsty Hanson first joined My Payday Loan – which specialises in short term financial solutions for consumers – in January 2006 and quickly became one of the leading New Business Advisors, gaining top marks in a “Mystery Shopper” programme. She had experience in lending as a Client Services Assistant at HBOS but the payday loan industry was completely new to her. “When a friend first introduced me to the managers at My Payday Loan, I had no idea a product existed where you could borrow a small amount of money and pay it back on your next payday. I wanted to join the company not just because I liked the role and people but because it’s a loan type I can see myself or my friends using as it means that you can be a bit more flexible with your cash with charges less than unauthorised charges at my bank!”
Mother and daughter won’t be working directly together as Andy Hanson is joining the Customer Services team where her wealth of experience will be invaluable. Kirsty Auchincloss continues “Customer Service in one of the most important teams for My Payday Loan as these are the people we rely on to look after our lifeblood, the consumer. They are the professional front of our payday loan business so it is necessary to have the right people in the right jobs. Fortunately Andy’s record speaks for itself.”
My Payday Loan are continuing to grow their team as more and more customers take advantage of the new short term cash advances. More news to follow!
NOTES TO EDITORS:
MyPayDayLoans short term loans (http://www.mypaydayloan.co.uk ) offers loans between £80 and £1000 (subject to status) repayable on the customer’s next payday. Payday loans are helpful to people to bridge unexpected financial shortfalls or provide additional funds from time to time as the need arises.
Applying for a payday loan could not be easier – anyone finding themselves caught unexpectedly short before payday just needs to go online to Payday loans (http://www.mypaydayloan.co.uk ) and fill out the bespoke application form which is then automatically processed. The customer is immediately given an indication of whether or not they qualify for a quick loan (http://www.mypaydayloan.co.uk ) and provisionally for how much they would be approved. They can then send the necessary documentation across quickly and, if approved, have their funds deposited the same day.
Existing customers have it even easier – in most cases they can complete loan renewals online, always helpful in the event they need that little extra cash.
My Payday Loan is a trading name of MEM Consumer Finance Ltd, a wholly owned subsidiary of MEM Capital plc.
For more information contact:
Kirsty Auchincloss, COO, MEM Consumer Finance Ltd
Tel: 0871 550 0072
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