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If you think Social Recruiting is just about attracting the right talent from the social media, think again


Contact Centre Assessment Concierge launch to provide virtual assessment and selection services straight from the social media.

London, September 2010: Contact Centre Assessment Concierge (CCAC) is a new virtual assessment and selection service or launched by the Virtual Interview Lounge. It speeds up the recruitment of agents, cuts costs and according to the company, means contact centre managers will never have to worry about hiring the right people again.

Fi Haywood, from VIL explains: “hiring the right people in contact centres has always been one of the biggest headaches for a Contact Centre Manager. CCAC has been designed to take care of 80-90% of the pre-qualification and selection on the operation’s behalf. The service fuses together the latest Web 2.0 technology, trained assessors and a great new assessment and interviewing method called BECK (Behaviour : Engagement : Capability : Knowledge) to deliver accuracy, speed of hire and a great candidate experience.

She adds: “Social Recruiting is not just about attracting candidates through social networks or utilizing mobile technologies; it is about the experience from attraction through to on-boarding. If companies want to get the best talent out there, it is critical that they deliver a great experience that is fast, engaging and appropriate and do that consistently.”

Fi Haywood and her team have over 12 years experience innovating in assessment and training services in the contact centre market.


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