Leading law firm takes the fast track with Kcom
Michelmores gains accelerated network for improved performance and productivity
London, UK - Michelmores, a leading law firm with offices in Exeter, London and Sidmouth, has turned to long term communications partner, Kcom, part of the KCOM Group, to upgrade its voice and data network. As well as enhanced connectivity, the law firm now has an improved disaster recovery system in place which would greatly reduced the time needed to recover vital data and applications in the unlikely event of the IT systems failing.
Michelmores, which was voted ‘UK Regional Law Firm of the Year’ at the 2009 British Legal Awards, has worked with Kcom for just over a year and approached them when, due to the success of their business the firm needed greater network bandwidth. Kcom implemented a highly flexible MPLS network which has provided Michelmores with a 260% increase in bandwidth but assured scalability for any future changes in bandwidth demand. In addition to this enhanced availability, Kcom’s solution has reduced the time it takes to log in to the network and accelerated the speed of centrally hosted applications, improving employee productivity.
Simon Clarke, Head of IT, Michelmores, commented: “We originally chose Kcom to take over the management of our network due to their ability to meet all our requirements at an affordable cost. Since we started working with them we have become more and more impressed with their highly consultative approach. The systems put in place have not only helped us make cost savings, but have significantly enhanced our business resilience and helped our offices work more efficiently.”
With the increased network capability, video conferencing quality and performance has improved allowing for enhanced collaboration between the offices, saving time and travel costs. In addition a new customer relationship management (CRM) system is due to be implemented in order to assist staff in delivering an even better customer experience.
Paul Renucci, Group Executive Director at Kcom, added: “Demands on IT are constantly growing and organisations need to ensure their networks can cope with business requirements. We are proud to have provided an affordable and effective solution for Michelmores, which has enabled assured access to their important applications and data. By working closely with Michelmores we have built up a strong partnership which allows us to better understand and respond to the needs of their business.”
Kcom, part of the KCOM Group PLC, provides communication services for multi-site enterprise and public sector organisations across the UK, and has a well established reseller channel. As an independent provider of these services, supported by its BT Wholesale partnership, Kcom is able to offer advanced network capability and related added value services, coupled with a flexible approach to delivering a different class of service to its customers.
Its customers include GVA Grimley, British Airways, North Wales Police, Specsavers, City of London, Phones4u, Rosslyn Analytics, Hermes, University Hospitals of Morecambe Bay NHS Trust, Windsor Telecom and Diva Telecoms.
Michelmores is an ambitious and financially strong national law firm, headquartered in modern, purpose built offices on the outskirts of Exeter. With an established full service London office, located in Central London.
We offer our clients a can do and trusted adviser approach to resolving legal issues. We pride ourselves on delivering clear, accurate, responsive, commercially focussed and contextual legal advice. Entrepreneurial by nature, the Michelmores’ Business Group has the expertise to guide businesses through the full range of their development, in some cases from start-up across to public listings and beyond. Our reputation for competitive commercial advice has resulted in a high level of client retention and repeat business, which has made us one of the fastest growing full service law firms in the UK and the current UK Regional Firm of the Year.
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