Barclays outsources ATM services to NCR

Barclays signs two-year contract with NCR Services for the management and maintenance of its UK network of remote and host ATMs



LONDON – Barclays Bank PLC has outsourced management and maintenance services for 550 remote and host operated ATM’s to NCR Corporation (NYSE: NCR) under a two-year contract.



NCR will be responsible for delivering a complete managed services solution which includes helpdesk services, incident management, first and second line maintenance and managing cash replenishment services in partnership with Cash-In-Transit management company Loomis.



The contract will be managed from NCR’s Eurocentral customer care centre near Glasgow. This centre focuses on achieving high levels of ATM availability through the use of advanced diagnostic tools to carry out remote fixes where possible, the very latest engineer scheduling, automated incident management and dispatch software, along with a sophisticated parts logistics strategy.



NCR, listed by Gartner Group as one of the top ten global maintenance providers across all sectors, provides managed, hosted, professional and support services on more than 500,000 points-of-service devices for hundreds of businesses worldwide. It supports 19 of the world’s top 20 banks, 17 of the top 20 retailers, 8 of the top 10 telecom firms and 5 of the top 6 airlines.


NCR provides its managed services customers with industry-leading technologies and best practices supported by 13 managed services operations centres globally.



About Barclays PLC
Barclays is a major global financial services provider engaged in retail and corporate banking, credit cards, investment banking, wealth management and investment management services, with an extensive international presence in Europe, the Americas, Africa and Asia. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs over 145,000 people. Barclays moves, lends, invests and protects money for over 49 million customers and clients worldwide.



For further information about Barclays, please visit our website www.barclays.com.



About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia.



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NCR is a trademark of NCR



About Barclays PLC
Barclays is a major global financial services provider engaged in retail and corporate banking, credit cards, investment banking, wealth management and investment management services, with an extensive international presence in Europe, the Americas, Africa and Asia. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs over 145,000 people. Barclays moves, lends, invests and protects money for over 49 million customers and clients worldwide.

For further information about Barclays, please visit our website www.barclays.com.