Next Generation Service Infrastructure
PRETORIA, August 2, 2010 --- Orax Solutions may have the answer that companies across the globe are looking for in these challenging times. Orax SDI (Service Delivery Infrastructure) was designed to enable companies in the IT and other service industries to deliver efficient proactive and reactive services. For the last year SDI was provided almost exclusively to the EOH Group, but is now available to everybody.
What makes SDI revolutionary is that it enfolds the service operation of a typical business like no other solution currently available in its class. To understand what it does, you have to start with something like a help desk. A help desk manages service requests. Help desks are used across the globe by most medium and large companies. SDI starts with a help desk, but goes further to cover not only this edge of service functions, but the entire service operation. It covers reactive services (help desk), proactive services (future, repetitive tasks), time and team management, project management, Customer Relationship Management, knowledge base, incident and change management, systems monitoring, resource management and much more. All these functions are integrated into a single system with a single Web based Portal. Managing teams that work from home, separate offices or abroad becomes an effective reality with SDI.
Orax SDI is a SaaS (Software as a Service) solution. This means that adopters do not have any form of maintenance costs other than monthly user licenses and connectivity. Efficient bandwidth and resource usage makes SDI ideal for large distributed operations as well as small price sensitive service businesses.
SDI brings visibility and control to a service department. Communication, knowledge retention and employee pride all form part of the SDI culture, a culture that transform a group of individuals into a focused, measurable, fulfilled, successful team.
Orax SDI could be the next generation service infrastructure, taking future focussed companies into a new level of distributed, green, service efficiency that is needed in our modern times. With multiple currencies and cost effective scalability, global service delivery is just a click away.
For more information, visit: http://www.orax.co.za
About Orax Solutions
Orax Solutions is a South African IT business headed by Peet de Vos who started with the development of a multi-user, business infrastructure in 2000. It has since grown into a robust service solution called SDI.
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- Peet de Vos
- Orax Solutions
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