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Global Logistics Center Germersheim celebrates 20th anniversary


Germersheim, Germany - One of the crucial success factors for any After-Sales Service is the comprehensive and prompt supply of replacement parts. At Daimler AG, this is achieved by a high-performance logistics system. The Global Logistics Center (GLC) in Germersheim in the Southern Palatinate is the hub that ensures this parts supply. The central depot was taken into operation 20 years ago, on July 16th, 1990. Since then, Daimler AG’s GLC, located on a peninsula in the Altrhein River with an area of 1.8 million square meters, has been serving 1,400 customers worldwide with parts and accessories for Mercedes-Benz commercial vehicles and passenger cars.
From its inception, it was Europe’s largest and most modern distribution center for car parts.
Committed employees and a global service network
Germersheim is supplier to the Group’s distributors in Europe and overseas.
Overall, the GLC provides more than 1,400 customers in all countries with parts and accessories. From wheel nuts for the smart to a complete bodyshell of the Mercedes-Benz SLR McLaren sports car, the GLC keeps all parts on store – more than 520,000 different parts are available at all times. Another 500,000 parts can be procured upon customer request. Around 2,900 qualified employees work in the GLC. Equipped with mobile communications systems, high-performing materials handling equipment, driverless transport systems and automated order picking systems, they dispatch more than 50,000 order form items per workday. The goods are forwarded by truck, ship or plane. On average, 325 truckloads with a total weight of approximately 1,500 tons leave the GLC each day. Since it began operations in 1990, the GLC has shipped more than 240 million part items all over the world. “Our logistics systems allow us to provide the customers of our premium models with the corresponding premium service”, said the Head of the GLC, Andreas Moch. “These immense flows of goods can be handled because of our sophisticated processes and global network.”

Excellent energy efficiency
Sustainability is firmly entrenched in the day-to-day processes at the Global Logistics Center: Its energy and water consumption, as well as its emissions, are constantly being improved. The energy consumption of the storage area was reduced by more than half in the past twenty years with more efficient facilities and systems being installed. Already in designing the central depot, in the early 1980s, the architects paid attention to ensure that the environment would be subjected to as little strain as possible by the construction and operation of the facility. Approximately EUR 1.8 million were invested into planting the island with trees and shrubs.

24/7 supply with replacement parts
In order to keep replacement part availability worldwide for prompt shipment, and to put vehicles back on the road as quickly as possible, the GLC provides its spare parts services on a 24/7 basis. On-call staff ensures that in emergencies, a large share of the product range can be ordered and delivered even on weekends or public holidays.

Replacement parts are available many years after end of production
Besides ensuring that the current model series have spare parts available, the GLC also keeps the classic products of the company in its sights: replacement parts will be kept available long after the production for a model series has ended, depending on the requirements of the market and demand for the parts.

Facts and figures

* Approximately 2,900 employees
* 1,400 customers in all countries
* Around 1 million square meters of effective storage area
* Around 520,000 parts kept in store
* 50,000 order form items shipped per workday
* 325 trucks per day; outgoing goods have a shipping weight totaling 1,500 tons


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