Quincy Compressor Receives 2005 Customer Service Innovation Award from Frost & Sullivan
Palo Alto, Calif. — March 30, 2006 — Quincy Compressor, a leading manufacturer of reciprocating and rotary screw air compressors and an EnPro Industries (NYSE: NPO) company, has been named winner of the 2005 Frost & Sullivan Award for Customer Service Innovation. After an extensive analysis of the North American compressors market, Frost & Sullivan chose Quincy for achieving remarkable achievements in customer satisfaction levels through its innovative services made freely available to customers.
Each year, Frost & Sullivan presents this Award to a company that has demonstrated excellence in customer service innovation within the industry. The recipient company has developed and implemented new customer care systems that set unprecedented standards for customer interaction, timely response, and/or attention to customer needs.
“Quincy has focused on the novel concept of capacity building of customers and enabling them to make energy saving decisions by themselves,” says Frost & Sullivan Industry Manager Kishan Bhat. “At the core of this strategy is the new efficiency quotient (EQ) analysis that Quincy offers to all existing and prospective customers on its website.”
The EQ analysis consists of a few simple do-it-yourself sets of questions that provide the supply and demand side efficiency of the compressed air system. This guides the customer on improving management of the compressed air system, which means higher energy savings.
Factory analysis and audit of compressed air systems is an expensive method conducted by a team of professional air auditors. Quincy has taken the lead in knowledge transfer to customers and thus, has enabled customers’ plant engineers to carry out the auditing task themselves. As a result, plant engineers can now download the self-analysis worksheet and in a short period obtain a detailed analysis of the energy efficiency of the plant.
Quincy has set up this system in such a manner that it aids its customers to carry out the efficiency quotient analysis. Coupled with its new EQ analyzer, Quincy offers a data logging system through which it offers high value to customers by direct dollar savings.
Quincy’s EQ analyzer also provides a real time analysis of the air flow and air demand in the plant. The output is in terms of a short analysis of the compressed air system with energy audit details. This can be used as a mandatory energy audit submission to the regulatory bodies. This also qualifies companies for rebates from utility providers.
With compressed air energy requirements representing ten percent of the total industrial energy demand, utility providers are keen to encourage efficient energy utilization. Quincy solutions help customers get direct dollar energy rebates of the order of $40,000 per plant on utility consumption. This aids customers to finance their capital equipment purchases to improve system efficiency.
In addition, Quincy has made innovative use of the Internet to deliver effective customer service. By supporting application needs of its customers through online tools, Quincy’s model is set to make the traditional sales and application model in the industry redundant.
“Quincy’s customer service initiatives are set around the goal of making the plant work efficiently and building capacities of individual customers,” notes Bhat. “Additionally, the analyzer has become an excellent training tool for all sales personnel and has increased their process knowledge and understanding about compressed air systems.”
With such EQ expertise, Quincy is a great resource to the customers. In recognition of its innovative approach to serve customers, Frost & Sullivan is proud to present Quincy Compressor, Inc. with its 2005 Frost & Sullivan Award for Customer Service Innovation.
About Quincy Compressor
Quincy Compressor is a leading designer and manufacturer of reciprocating and rotary screw air compressors, vacuum pumps and a full line of air treatment components. An EnPro Industries company (NYSE: NPO), Quincy is headquartered in Bay Minette, AL, and operates locations in Quincy, IL, and in Kunshan, China. For additional information, visit www.quincycompressor.com.
About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company’s industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit www.frost.com.
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