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Lucent Technologies to Provide Maintenance Services to Hanaro Telecom for Multivendor Network Management


Hanaro Telecom is the first service provider in Korea to select a single point of contact to handle all of its multivendor network management

MARCH 30, 2006, SEOUL, KOREA - Lucent Technologies (NYSE: LU) announced today that Hanaro Telecom, Korea’s second largest wireline and broadband service provider, has selected Lucent as the single point of contact for all of the multivendor maintenance for its nationwide network.

Hanaro Telecom is the first service provider in Korea to have another company oversee the maintenance of its network. This includes maintaining equipment provided by 13 different vendors.
Under the contract, Lucent Worldwide Services will provide call center support, Remote Technical Support (RTS), On-Site Technical Support (OTS) and Repair and Exchange Services (RES) to help Hanaro use its own resources more efficiently and reduce costs. The contract also includes maintenance on key equipment including optical networking, voice telephone lines, leased line, microwave and the wireless local loop.

“The single point of contact approach to maintain and manage complex multi-vendor networks yields both efficiency and cost-savings,” said Geon-Jun Park (TBC), senior vice president of network operation unit, Hanaro Telecom. “We believe that Lucent’s experience in the Korean market and knowledge will help us achieve significant cost benefits and enable us to deliver enhanced services more reliably to our customers”.

“This is a very significant win for us in Korea. We have become the first vendor to offer a maintenance solution that manages a major service provider’s multivendor network,” said Paul Higgs, vice president of Lucent Worldwide Services in Asia Pacific and China. “Lucent is laying a foundation for offering maintenance services to customers in Korea and as well as the broader Asia Pacific market.”

Lucent Worldwide Services’ organization has extended its capabilities into new business areas including managed service and home networking solution in the Korean market. It has built “smart apartments” by broadening local alliances with local companies and participating in the consortium formed by SK Telecom for providing households with a Digital Home Pilot Service.

About Hanaro Telecom
Hanaro Telecom is one of largest broadband service providers and the second largest fixed-line carrier in South Korea. Established in 1997, Hanaro runs a nationwide communications network in South Korea for local, national, and international voice call and data services. For more information on Hanaro, visit its Web site at

About Lucent Technologies
Lucent Technologies, headquartered in Murray Hill, N.J., USA, designs and delivers networks for the world’s largest communications service providers. Backed by Bell Labs research and development, Lucent relies on its strengths in mobility, optical, data and voice networking technologies as well as software and services to develop next-generation networks. The company’s systems, services and software are designed to help customers quickly deploy and better manage their networks and create new, revenue-generating services that help businesses and consumers. For more information on Lucent Technologies, visit its Web site at


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